COBRA Support Representative Position Available In Rockingham, New Hampshire

COBRA Support Representative 2.6 2.6 out of 5 stars Exeter, NH 03833

• Hybrid work Join our team at Cobalt Benefits Group and start an exciting new career in employee benefits solutions.

As a COBRA Support Representative , you’ll play an important role in helping us offer customized, self-funded insurance options to our clients and members. The primary function of the COBRA Support Representative is to facilitate accurate, timely and appropriate notification and enrollment to our group’s COBRA and Direct Bill members. This role is perfect for you if: You’re a detail-oriented problem solver with a knack for clear communication and a proactive mindset. You thrive in fast-paced environments, manage your time like a pro, and find satisfaction in keeping things organized and efficient. You’re comfortable navigating Microsoft Office products like Outlook, Excel, and Teams. You bring a collaborative spirit, take ownership of your work, and genuinely want to support your teammates and the clients we serve. Experience in COBRA administration or in another benefits-related role is a plus, but not a must. What matters most is you’re dependable, eager to learn, and ready to be part of something great. This role requires onsite presence for the first 90-days of employment with the opportunity to transition into a hybrid schedule, with a step-by-step path towards earning up to three (3) remote work from home days per week.

Responsibilities:

Assist internal and external customers with COBRA and Direct Bill related inquiries. Review and understand new and existing Federal COBRA laws and regulations as they relate to our customers and clients. Processing Enrollments, Elections for our COBRA and Direct Bill members. Processing COBRA and Direct Bill premium payments. Request and process COBRA and Direct Bill renewal rates and plan changes. Assist in Client’s Implementation and Open enrollments. Perform Audits on COBRA and Direct Bill changes and accounts. Review and properly execute COBRA appeals for reinstatement. Provide professional and quality services to our clients. Aid in special projects and other duties as assigned. Knowledge or familiarity with medical terminology helpful Strong communication and organization skills Ability to multi-task, be detailed oriented, and collaborate with multiple sources. Knowledge of MS Office products and proven ability to adapt to new software systems.

Work Environment & Physical Demands:

Hybrid work availability may be offered based on meeting key performance metrics. Prolonged periods of sitting may be required. Regular use of a computer, keyboard, and mouse is necessary; reasonable accommodations will be provided upon request. Employees should ensure an ergonomically appropriate desk and chair setup. Comfort with being on camera for virtual meetings (e.g., Microsoft Teams).

Benefits:

After successfully completing a waiting period, eligible Full-time employees have access to our comprehensive benefits package, including: Fantastic medical, dental, and vision insurance

• Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible! Company provided Basic Life and AD&D Company paid Short-Term and Long-Term Disability
• Flexible Spending Accounts
• 401(k) Retirement Plan with up to a 6% employer-match
• WOW!

(100% fully vested after 3 years) 10+ paid holidays Generous paid vacation and sick time Annual Volunteer Paid Day Annual Tuition Reimbursement Annual Health and Wellness Reimbursement Lots of fun company events Who We are: As a trusted third-party administrator (TPA) specializing in self-funded benefit plans, Cobalt Benefits Group (CBG) is committed to helping employers find high-quality coverage at a cost they can afford. We administer self-funded insurance benefits through our three companies: EBPA, Blue Benefit Administrators of Massachusetts, and CBA Blue. With over 30 years of experience and a dedicated team of more than 200 employees, we work collaboratively to build customized self-funded health plans, manage claim payments and disputes, and administer other specialized programs such as FSAs, HSAs, COBRA, and retiree billing. Join us as we match employers across our region with the right solutions for their employee benefit needs. To learn more about working at CBG, visit https://www.cobaltbenefitsgroup.com/careers/.

Benefit Waiting Period Notes:

60 day waiting period

• 90 day waiting period PI272306677