PIA P&C Support Specialist (Tier II) Position Available In Monroe, New York
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Job Description
Description We are looking for an experienced
PIA P& C
Support Specialist (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role requires expertise in providing advanced customer service and technical support for property and casualty insurance products, as well as workers’ compensation services. The ideal candidate will thrive in a dynamic environment, ensuring client satisfaction through effective communication and problem-solving.
Responsibilities:
- Provide advanced technical support and customer service for property and casualty insurance products, workers’ compensation services, and related offerings.
- Research and resolve product and service issues reported by internal and external clients, ensuring timely and accurate solutions.
- Handle inbound and outbound calls to address inquiries, troubleshoot concerns, and maintain high client satisfaction.
- Maintain detailed records of all communications and interactions with clients, carriers, and internal teams.
- Collaborate with insurance carriers, external clients, and internal departments to foster positive relationships and ensure seamless service delivery.
- Utilize multiple software applications and carrier websites to efficiently respond to client inquiries and resolve issues.
- Stay informed about regulatory updates, policy changes, and industry trends to provide accurate and up-to-date information to clients.
- Develop and recommend enhancements to processes and procedures, contributing to continuous improvement initiatives.
- Participate in assigned projects and training sessions to support team goals and personal development.
- Notify management of critical client concerns and assist in implementing effective solutions. Requirements
- High school diploma or equivalent is required.
- Minimum of 2 years of experience in customer service or insurance-related roles.
- Strong knowledge of property and casualty insurance products and workers’ compensation services.
- Proficiency in using software applications and websites for research and issue resolution.
- Excellent communication skills, both verbal and written, with a focus on client interactions requiring attention to detail.
- Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment.
- Familiarity with human resource information systems (HRIS) and related tools is a plus.
- Demonstrated problem-solving skills and a commitment to client satisfaction.
TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .