Operations Analyst, Benefits Position Available In New York, New York

Operations Analyst, Benefits Job ID:

11363

Business Unit:

MTA Headquarters Location:

New York, NY, United States Regular/Temporary:

Regular Department:

Benefits Operations Date Posted:

Jun 11, 2025 Description

JOB TITLE

Operations Analyst-Benefits

SALARY RANGE

$45,125-$56,406

DEPT/DIV:

MTA Business Service Center, Benefit Operations Department

SUPERVISOR

Manager, Benefit Operations

LOCATION

2 Broadway, New York, NY 10004

HOURS OF WORK:

8 Hours per day

DEADLINE

Until filled •This position is represented by the Transportation Communications Union (TCU) The Metropolitan Transportation Authority is North America’s largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

POSITION OBJECTIVE

This position will administer and support the activities and process transactions for the Human Resources Employee Benefits area.

RESPONSIBILITIES

+ Gather, validate, and maintain data and other transaction inputs + Gather forms and track status + Enter transactions in PeopleSoft and the service request management tool + Retrieve, index, and review scanned documents and forms + Provide satisfactory customer service by receiving, analyzing, researching, and seeking resolution to assigned inquiries + Integrate across COE teams to document, research, and resolve basic issues and errors as assigned + Understand when to resolve or escalate to a supervisor + Perform/support cyclical processing and period-end activities + Complete assignments as delegated by the supervisor + Comply with MTA and departmental policies, practices, and procedures + Develop and update operating procedures and training materials as needed + Understand the MTA and departmental vision, including how individual responsibilities fit into long-term strategies + Track and report the status of work + Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge + Support other team members as appropriate + Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets + Adhere to the team budget + Identify and implement continuous improvement initiatives as assigned + Participate in user groups as necessary + Identify and document input to the knowledge management tool

KNOWLEDGE, SKILLS, AND ABILITIES

REQUIRED

QUALIFICATIONS

+ Possess specific work experience for HR Benefits + Working knowledge and use of PeopleSoft or related database software + Ability to work in a team environment + Ability to process requests consistently with general supervision + Ability to assess problems and promptly resolve or identify the appropriate team to resolve + Strong verbal and written communication skills + Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization + Strong time management skills and ability to manage individual assignments + Strong attention to detail + Ability to handle sensitive situations and maintain a high degree of confidentiality

PREFERRED QUALIFICATIONS

+ Understanding of MTA HR policies and procedures + Familiarity with performance metrics and the ability to meet identified targets + Working knowledge of service request management tools + Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications

EDUCATION AND EXPERIENCE

REQUIRED + Minimum one (1) year work experience in human resources, benefits processing, pensions, customer service, or related field. + High School Diploma or

GED PREFERRED EDUCATION AND EXPERIENCE

+ Bachelor’s or Associate’s degree with relevant experience in Business or related field. An equivalent combination of education and related experience will be considered. + Shared Services experience

OTHER INFORMATION

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.