Benefits Eligibility Specialist -A-16 LIHEAP Position Available In Kent, Rhode Island

Benefits Eligibility Specialist -A-16 LIHEAP Westbay Community Action, Inc. West Warwick, RI 02893 About Us Westbay Community Action, Inc. is a nonprofit, multi-service agency serving the needs of Kent County residents since 1966. We provide people with connections to grow through our services, partnerships, and advocacy efforts. Summary Our Low Income Home Energy Assistance Program (LIHEAP) is seeking a self-motivated Eligibility Specialist. The successful candidate will be responsible for compiling and organizing all LIHEAP applications. They will review and verify that all information contained in applications are complete and adhere to the program guidelines. This position will participate in local outreach marketing events as well as provide coaching to clients. They must be able to problem solve, work independently, and have a solid work ethic. This is a full-time (37.5 hrs/week) position with a rate of pay of $19.00/hour. Westbay offers a generous benefits package, including paid time off (vacation, sick and personal), 14 paid holidays,401k match, medical/dental/vision insurance, life insurance, tuition reimbursement, and much more. Qualifications High school diploma required – bachelor’s degree in social work or related field, preferred One year experience within LIHEAP Program or working with families and seniors, preferred One year of experience in data entry Strong communication skills and ability to travel to outreach/marketing events Pass a BCI check Current Driver’s license Proof of Auto Insurance Specific Duties The duties listed below are primary functions of the job, and are not intended to be all-inclusive. Support the LIHEAP Supervisor in program development and implementation Provide short-term case management and one-on-one coaching to help clients reduce utility costs, improve energy efficiency, and achieve financial stability Conduct client assessments and develop individualized plans to minimize future crises Determine eligibility and assist with applications for LIHEAP and other external services Facilitate job readiness support including resume building and interview prep Educate clients on financial literacy, budgeting, credit improvement, and energy conservation strategies Advocate for clients with utility companies and entitlement programs to retain services Participate in outreach events, trainings, and public policy forums Educate the public and clients about available Westbay services Maintain strong relationships with co-workers, vendors, and partner agencies Coordinate application processing: income verification, eligibility, payment requests Maintain accurate client records and enter data into Hancock and agency databases Manage appointment schedules, walk-ins, calls, and emails Organize and review LIHEAP applications; process daily mail Prepare reports and provide staff training on program procedures Conduct timely home visits and follow-ups as needed Ensure confidentiality of all records and applications Inform clients of their rights and responsibilities Support client advocacy and engagement in service planning Assist the LIHEAP Supervisor as needed with program operations and reporting Westbay Community Action, Inc. is an Equal Opportunity Organization.

Job Type:

Full-time Pay:

$19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Schedule:

Day shift Monday to Friday Ability to

Commute:

West Warwick, RI 02893 (Required) Ability to

Relocate:

West Warwick, RI 02893: Relocate before starting work (Required)

Work Location:

In person