Implementation Manager – Group Benefits Position Available In Cumberland, Maine

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success. Job Summary The Implementation Manager is the single point-of-contact for customers, Brokers, and external partners during the implementation process and is responsible for creating a seamless transition between insurance carriers as well as being responsible for maintaining strong working relationships. This role owns coordination with internal and external partners to ensure appropriate timelines are established, effective enrollment strategies are in place, and key timeliness are met throughout the process. The Implementation Manager offers a consultative approach to brokers and customers through on-boarding while demonstrating a solid working knowledge of our products, systems, processes, and service offerings from a technical standpoint. Working independently, managing competing priorities and meeting deadlines will be critical in successful implementation. The Implementation Manager must be agile with the ability to pivot quickly and professionally with confidence in making recommendations for solutions. This position is customer facing and will require excellent customer service, project management, communication, and technical skills.

What You Will Do:

Manage the overall implementation of new business cases with focus on setting the direction of each implementation while understanding needs of the case according to each potential unique situation. Collaborate with others and provide insights as needed for various types of accounts. Partner with the Sr. level for guidance on accounts that have items of complexity and apply that knowledge consistency throughout interactions with clients. Build trust and Broker loyalty through proactive communication and consultation, setting the context for the working relationship over the timeframe for the implementation process Proactively review and recommend solutions that streamline the process and add value to the customer relationship Apply critical thinking and data validation based on the requirements based on the complexity of the business sold Own and drive the execution of all applicable work streams, indicating work performed by other areas for each implementation by ensuring adherence to established timelines and customer satisfaction Anticipate and provide guidance related to any discovery of compliance defects by partnering affectively with multiple areas of the organization to ensure accurate implementation Project management from start to completion of new cases with the ability to multi-task and collaborate effectively Ensure timely and accurate communication to key stakeholders and customers utilizing approved tools and technology during all phases of the implementation Deliver exceptional and timely customer service when addressing questions and issues

What You Will Need:

College degree or work experience in lieu preferred (insurance, operations, call center or financial services). 2-3 years’ experience that includes interfacing with customers. Group Benefits experience preferred. Experience with managing the onboarding of large customers Proven experience managing projects. Ability to cultivate strong working relationships with both internal and external contacts. Excellent organization and time management skills. Self-motivated, energetic individual with a strong degree of intellectual curiosity High School Diploma required, or any combination of education and experience which would provide an equivalent background.

Salary Band:

06A #LI-SC1 This position is fully remote for candidates not local to Portland, Maine or Indianapolis, Indiana. For those local to Portland, Maine or Indianapolis, Indiana the candidate will be expected to work Hybrid. The candidate will also be expected to physically return to the office in IN or ME as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer:

OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.