Director/Senior, Client Service Manager – Non Qualified Deferred Compensation Position Available In Providence, Rhode Island

Salary Not Available
Position range in Rhode Island $74k

• $170k Per Year Director/Senior, Client Service Manager
• Non Qualified Deferred Compensation
  Fidelity Investments

Occupation:

Chief Executives

Location:

Smithfield, RI

• 02917
  Positions available: 1
  Job #: 2111702

Source:

Fidelity Investments

Posted:

6/11/2025

Web Site:

www.fidelity.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. . Job Requirements and Properties Help for Job Requirements and Properties. .
Work Onsite
Full Time Schedule
Full Time
Job Description Help for Job Description. . Job Description Help for Job Description. .
Senior/Director, Client Service Manager

• Please Note:

  The hiring manager will be hiring at a Senior OR Director level based on candidate experience

• This role is supporting Non Qualified Deferred Compensation Plans and will require Non Qualified Deferred Compensation experience The Role You will be the primary Fidelity client service contact for the non-qualified product for some of Fidelity’s largest institutional clients.

As the main contact, you collaborate with a matrixed service team chartered to deliver contractual commitments to clients. The role partners with the Defined Contribution Client Service Manager, NQ Service Delivery Manager, Managing Directors and Product Management to implement new services, and features to consistently evolve Fidelity’s offering. You will work closely will specialized operational groups to implement plan provisions, problem solve issues and deliver outstanding service. The Team The Non-Qualified Client Service Manager is part of the Client Service Management organization who provides record keeping to over 1,600 qualified and non-qualified clients. Our clients view us as a trusted partner who demonstrates expertise in client services, specializes in workplace benefits and uses the power of Fidelity’s community to generate greater well-being for large, select and strategic market clients. Additional Information Help for Additional Information. . Additional Information Help for Additional Information. .
The Expertise You Bring

• 8-12+ years of experience within the financial service industry with client facing expertise
• Deep knowledge and experience with non-qualified plan administration
• Bachelor’s degree or equivalent work experience
• FINRA licenses permitted but not required The Skills You Bring
• Strong leader with ability to influence and navigate within a highly complicated, matrixed environment
• Excellent interpersonal and client communication skills
• Ability to explain technical information in a manner that is understandable to external clients and internal business partners
• Strong organizational skills and attention to detail
• Strong Problem-Solving Skills and implementing solutions
• Demonstrated ability to deliver against challenging goals and objectives
• Excel in providing proactive consultation to external clients and internal partners
• Possess the ability to build relationships with individuals at all levels of the organization
• Strong, strategic problem solver and storyteller who can measure the effectiveness of solutions and communicate the value to business partners and clients
• Proven track record to provide solutions to complicated issues; a naturally creative problem solver who can work with colleagues and business partners in new and different ways to deliver results
• Balance and prioritize multiple, concurrent objectives while meeting or exceeding targets The Value You Deliver
• Handle day-to-day record keeping for a defined set of no
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