OBGYN New Patient Services Representative- Hybrid Opportunity! Position Available In Cumberland, Maine
Tallo's Job Summary: The OBGYN New Patient Services Representative position offers a full-time hybrid opportunity at InterMed. Responsibilities include answering calls, scheduling appointments, verifying insurance, and maintaining patient records. Job requirements include compassion, organizational skills, and previous medical office experience. This role is 36 hours per week, with a focus on teamwork and professionalism.
Job Description
Post
OBGYN New Patient Services Representative- Hybrid Opportunity!
Job Category:
Administrative
Requisition Number:
OBGYN004092
Posting Details
Posted:
February 14, 2025
Full-Time
Hybrid
Locations
Showing 1 location
Portland, ME 04101, USA Job Details
Description
ESSENTIAL FUNCTIONS
Answer incoming phone calls for the Women’s Health team and return voicemails
Maintain extensive knowledge of all Women’s Health providers’ panel & clinic access, scheduling preferences, compatible insurance plans, and standard visit schedule
Schedule initial new patient appointments and reschedule appointments as needed
Verify insurance and coverage
Work with HIM Department to request outside records
Maintain documentation for new patients consisting of new inbound calls, eCW special requests, and acute scheduling
Assist Administrative Team with scheduling routine and follow up appointments
Address basic billing questions and redirect as appropriate
Appropriately schedules all incoming referrals to the practice
Prepare and mail welcome packages to new patients
Confirm future appointments
Provide general practice information for patients as needed
Cover reception desks and PSR phones as requested by coordinator or manager
Review accounts for duplicates, merging profiles as necessary
Report unique new patient, insurance, and placement issues to Manager
Communicate regularly with management to ensure appropriate placement based on access
Enter referral data in the computer system
Maintain panel lists for all providers for each insurance company
Other responsibilities as directed by coordinator or manager
JOB REQUIREMENTS
Compassion and empathy
Strong organizational skills
Excellent professional judgment, phone skills and decision making ability
Previous medical office experience preferred
Experience with EMR strongly desired
Proficiency with Windows based computer applications
Flexibility and willingness to work as a team member
Able to prioritize and handle multiple tasks
Professional appearance
SCHEDULE
Fulltime 36 hours per week. InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
