Associate Experience Rep – Associate Services Position Available In Brevard, Florida
Tallo's Job Summary: The Associate Experience Rep - Associate Services at Health First in Melbourne, FL provides exceptional customer service to associates and leaders, administering HR programs, policies, and services. The role involves answering questions, managing inquiries, and ensuring data integrity. Requirements include 1 year of customer service experience, high school diploma or GED, and proficiency in Microsoft Office and HR systems. The salary range is $35K - $44.3K a year with benefits including health insurance.
Job Description
Associate Experience Rep – Associate Services Health First Careers – 3.6
Melbourne, FL Job Details Full-time Estimated:
$35K – $44.3K a year 16 hours ago Benefits Health insurance Qualifications Customer service Microsoft Office High school diploma or GED Taleo PeopleSoft Conflict management Human resources Computer skills 1 year Entry level Full Job Description Job Requirements
POSITION SUMMARY
The Associate Experience (AE) Representative provides exceptional customer service to associates and leaders of Health First, as well as executing the administration of all aspects of Human Resources (HR) programs, policies, and services. The Associate Experience Representative will provide guidance and assistance to all leaders and associates and respond to questions and concerns in support of the Health First Integrated Delivery Network (IDN).
PRIMARY ACCOUNTABILITES 1.
Provides quality customer service in support of the day-to-day operations of Human Resource programs, including but not limited to – answering questions from associates and leaders regarding policies/procedures, compensation, transfer eligibility, payroll, benefits/leaves, support assistance, performance management, and training/development. 2. Manages the AskHR inquiries from associates/customers and serves as the first point of contact for general HR questions, Benefits, Talent Acquisition and Onboarding questions. 3. Administers, coordinates, and monitors the distribution of accurate monthly reports to management regarding upcoming or overdue license/certification renewals, performance reviews, competencies, and other mandatory requirements. 4. Ensures all documentation required by regulatory agencies for accreditation surveys (e.g., Joint Commission and Agency for Healthcare Administration) are up to date and accurately reflected in the associate HR files. 5. Safeguards data integrity in all system applications (e.g., PeopleSoft, Performance Management), including management of license tracking, rehire eligibility and performance reviews. 6. Administers requests made to the Associate Relief Fund, ensuring that all necessary conditions and documentation is met by corresponding with applicants and hosting committee meetings for approval of fund disbursement. 7. Monitors the Exit inbox and application to ensure that all Exit Requests are processed in a timely manner. 8. Observes the Employee Electronic Files and Hyland HR Document Scan Queue. Work Experience
MINIMUM QUALIFICATIONS
Education:
High School Diploma or equivalent.
Work Experience:
One (1) year of professional Customer Service experience.
Licensure:
None Certification:
None Skills/Knowledge/Abilities:
o Basic competence using computer tools and various software applications such as Taleo, Hyland OnBase, Microsoft Office, PeopleSoft or other HRIS systems, and Performance Management etc. o Excellent human relations/problem-solving/conflict resolution skills. Ability to maintain confidentiality and exemplify standards of integrity.
PHYSICAL REQUIREMENTS
Majority of time involves sitting or standing; occasional walking, bending, and stooping. Long periods of computer time or at workstation. Light work that may include lifting or moving objects up to 20 pounds with or without assistance. May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. Communicating with others to exchange information. Visual acuity and hand-eye coordination to perform tasks. Workspace may vary from open to confined. May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.
