Employee Support Associate Position Available In Duval, Florida

Employee Support Associate MarketSource inc – 3.2 Jacksonville, FL Job Details Full-time 8 hours ago Benefits Commuter assistance Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Qualifications Management Customer service Bachelor of Science Mid-level Bachelor’s degree Accounting Human resources Human Resources Associate’s degree 2 years Communication skills

Full Job Description Overview:

Employee Support Associate MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA. Summary The Employee Support Associate is responsible for supporting the employee experience and ongoing lifecycle management. Providing timely and exceptional customer service to our employees. Responsible for data entry of employee records with an overall focus on data collection and data integrity. Supports the employee with a primary focus on customer service while representing professionalism within all relationships.

Responsibilities:

Essential Job Functions:

Deliver excellent customer service experience to employees Enter all new hire information to employee record in HRM system ensuring accuracy Process data entry updates of personal data, and job data changes Process terminations according to state specific requirements to ensure compliance Serve as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction and timely resolution Partner with HR, Payroll and Operations Leadership to resolve employee issues Use Salesforce case management tool for supporting employee phone and email inquires

Qualifications:

Required Knowledge, Skills and Abilities:

Ability to engage employees and establish relationships. Ability to work as part of a team and contribute to the success of a group. Ability to work in a changing environment and adapt to the needs of the business. Excellent communication and relationship building skills Ability to prioritize, organize, problem solve, meet deadlines and goals Thorough knowledge of business policies and human resource practices Excellent written/oral communication and interpersonal skills Ability to build strong partnerships with all internal customers Integrity and ability to maintain confidentiality and personal credibility Action and detail oriented; able to prioritize while handling multiple tasks Quick and strong decision-making skills

Job Requirements:

2 + years’ experience in a customer service-related position Associates degree or two years of applicable experience in customer service BA/BS degree in Human Resources, Business, and Accounting preferred Strong work ethic, personal integrity and character, positive attitude Four (4) in-office workdays per week and the option to work remote OR in office on fifth (5th) day

Additional Information:

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following: Medical, dental & vision 401(k)/Roth Insurance (Basic/Supplemental Life & AD&D) Short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.