Onboarding Coordinator Position Available In Chatham, Georgia

Onboarding Coordinator 3.2 3.2 out of 5 stars Savannah, GA 31405 •

Remote Onboarding Coordinator Location:

Remote Position Type:

Full-Time (40 hours per week) Reports to: Director of Operator Success About the Role As an Onboarding Coordinator, you will serve as the first guide in a new owner’s journey—supporting their transition from the sales process into training and early-stage development. While you are not solely responsible for the owner’s long-term business success, your role is foundational in helping them build momentum, clarity, and confidence from day one. You’ll lead owners through onboarding calls, training preparation, and process orientation using a mix of virtual communication, learning tools, and documentation. You’ll ensure that each owner feels supported and well-equipped as they begin their training experience, and you’ll help shape onboarding best practices by contributing to internal systems and workflows. Key Responsibilities Facilitate structured onboarding calls and virtual sessions to orient new owners on expectations, systems, and timelines Guide owners through initial onboarding milestones using clear communication and empathy tailored to their personality and learning style Create and maintain onboarding materials, including checklists, templates, SOPs, and training prep guides Track progress and document interactions using CRM and internal tools, ensuring all data is accurately maintained Collaborate closely with Business Consultants, the Training Team, and the Director of Operator Success to ensure owners are prepared to begin formal training Identify potential bottlenecks or risks in the onboarding process and escalate or resolve them proactively Maintain a well-organized calendar and execute consistent follow-ups with assigned owners Use learning management systems (LMS), such as Acorn PLMS, to monitor engagement and deliver onboarding content Assist with administrative tasks as needed to support the Director of Operator Success, including data entry, reporting, scheduling, and internal communication Provide encouragement, tools, and clarity to owners as they begin their transition into the training experience Who You Are You are passionate about supporting people as they take bold steps into ownership and leadership You are a clear, empathetic communicator who knows how to break down information for new learners You are self-motivated, structured, and capable of managing multiple owner journeys at once You are observant, adaptable, and able to adjust your approach based on the needs of each individual You value collaboration but are highly capable of managing tasks independently You’re comfortable with change and committed to continuous improvement in how you work and support others Qualifications Experience as a business owner, coach, or in a client onboarding or training support role is a plus Familiarity with Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Office, and CRM platforms (Zoho preferred) Experience working with Learning Management Systems, especially Acorn PLMS, is strongly preferred Highly organized, with strong time management and follow-through skills Able to handle general administrative responsibilities including documentation, scheduling, and stakeholder communications as needed Strong attention to detail and ability to manage multiple priorities with accuracy and care Working Environment This is a remote position that requires access to a quiet, professional workspace Regular use of video conferencing tools and digital communication platforms is essential Must be comfortable with extended periods of computer work and occasional time-sensitive tasks outside of standard business hours