HR Records Specialist Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The HR Records Specialist position at ESC's premier healthcare client in Charlotte, NC involves providing high-quality customer service and resolving inquiries from team members and managers. Responsibilities include documenting calls, escalating issues, and performing administrative HR tasks. Qualifications include an associate's degree, 2 years of HR experience, and proficiency in Workday HCM.
Job Description
ESC’s premier healthcare client is seeking a HR Records Specialist to join their organization. This role will work onsite in Charlotte, NC. The role works Monday-Friday 8am-430pm and will be responsible for providing consistent, high quality customer care and service excellence to our customer base.
Major Responsibilities:
Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources. Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries and resolving issues. Documents incoming calls using a case management tool to resolve issues within identified service level agreements. Proactively escalates issues to Tier II and COE teams and HRIS team on the customer’s behalf to ensure the service levels are met. Upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls. Performs administrative, transactional and data/records management activities in support of Human Resources. Provides assistance on navigating internal resources on self-service and Human Resources technology tools. Stays abreast of changes to policies and practices in order to contribute to the timeliness of resolution.
Qualifications:
Associate’s degree (or equivalent knowledge) 2 years of experience in human resources or 5 years in customer service Must have experience with Workday HCM or other type of HCM Must have experience scanning/working with files Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service. Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters. Demonstrated knowledge and understanding of Human Resources functions within an organization Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.
