Customer Service/Onboarding Specialist Position Available In Duval, Florida
Tallo's Job Summary: The Therapist Onboarding Specialist role is ideal for those with strong customer service experience and comfort on camera. Responsibilities include interviewing and onboarding therapists, guiding applicants through the process, verifying licenses, and monitoring profiles. Strong communication skills, tech-savviness, and adaptability are essential. Shift options are Tuesday-Saturday or Sunday-Thursday, 9:00 AM-5:30 PM EST, and the position is remote.
Job Description
We are seeking a dynamic and tech-savvy Therapist Onboarding Specialist to join our team. This role is perfect for individuals with strong customer service experience who are comfortable on camera and excel in communication. As a Therapist Onboarding Specialist, you will: Interview and onboard new therapists to our online therapy platform. Guide therapist applicants through the entire onboarding process, including license verifications, credentialing, and profile creation. Initiate and respond to e-mail communications from interested parties and therapists in the onboarding process. Ensure quality standards are met by speaking up when applicants do not meet criteria. Monitor and evaluate therapist profiles and reverify licenses and credentials. Participate in initiatives and product experiments to enhance the onboarding process.
Top Skills Required:
Strong on-screen/video presence and willingness to be on camera. Prior work experience in a customer-facing role (restaurant, hospitality, retail, customer support, etc.). Excellent written and verbal communication skills. Tech savvy with the ability to operate complicated computer systems. Strong time management skills. Adaptable to change.
Additional Skills & Qualifications:
Prior experience providing customer support via e-mail, phone, or live chat. Experience in psychology, social work, or counseling preferred. Experience in recruiting/talent acquisition/interviewing preferred.
Shift Options:
Tuesday-Saturday OR Sunday-Thursday 9:00AM-5:30
PM EST Location:
Remote. Must have quiet, distraction-free workplace
