Coordinator, Scheduling Position Available In Orange, Florida

Coordinator, Scheduling Dr. Phillips Center for the Performing Arts – 3.2

Orlando, FL Job Details Full-time Estimated:

$43.5K – $52.2K a year 9 hours ago Qualifications Microsoft Powerpoint Microsoft Word Hospitality Microsoft Excel Customer service Ceridian English Mid-level Microsoft Office 3 years Dayforce Bachelor’s degree Organizational skills Budgeting Kronos Communication skills Full Job Description

POSITION SUMMARY

The Scheduling Coordinator is responsible for building and managing the schedules for the Dr. Phillips Center Operation teams to include Guest Services, Facility Services, Production and Engineering departments. The Scheduling Coordinator will assign work shifts based on show needs and projects, ensuring efficient and effective staff allocations. This role will collaborate closely with the Director of Guest Services to enhance the organization’s scheduling systems while effectively managing its current high-volume operations.

RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

Create and manage work schedules for hourly staff in the Operation Department. Remain knowledgeable of all arts center activities; make scheduling adjustments to meet the needs of performances, events and guests. Able to quickly diagnose concerns and adjust on the fly based on last-minute changes (i.e. internal needs and external events). Analyze event projections and staffing needs to ensure proper staffing levels and alignment for each event. Ensure schedules are consistent with event requirements. Compile and analyze staffing data, providing regular reports to departmental leadership on staffing efficiency and any necessary improvements. Demonstrates a high level of confidentiality and discretion when handling sensitive scheduling information. Help employees utilize scheduling software to view and manage their work shifts. Resolve scheduling discrepancies and promptly communicate changes with departmental leadership. Provide creative solutions to staffing challenges. Communicate effectively to ensure proficiency, transparency, and clarity while aligning with organization standards and serving the needs of varied campus stakeholders. Incumbent will be expected to work self-directed but will have complete access to their immediate supervisor for any needed instructions or directions and for policy guidance. This position demands proactive problem-solving and the ability to work independently. Maintain a professional and friendly relationship with other departments, colleagues, and partners. Able to remain calm under pressure. Ability to work effectively with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. Maintain Dr. Phillips Center standards of customer service at all times. Able to effectively communicate in English in both written and oral forms. Other duties as assigned.

KNOWLEDGE AND EXPERIENCE

Bachelor’s Degree in a related field, preferred. Must have a minimum of 3 years of progressive experience within the entertainment, hospitality, or related customer service industry; including at least 2 years in large venues or complex environments (such as theme parks, hotels, arenas, or performing arts centers) with a focus on staffing. Knowledge of front of house, artistic, and backstage operations a plus. Familiarity with staffing policies, procedures, and industry best practices. Excellent verbal and written communication skills. Highly detail-oriented with strong organizational abilities to manage competing priorities and meet deadlines. Demonstrate sound judgment and the capacity to make independent decisions within the scope of responsibility. Proficiency in reviewing staffing data and making informed recommendations regarding staff allocation to meet company needs. Thrives in a fast-paced environment with the flexibility to adapt to last-minute changes as needed. Demonstrates the ability to respond quickly to evolving situations and urgent staffing demands. Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), scheduling/time clock systems (such as Dayforce, SAP, or Kronos), and venue calendars. Knowledge of Florida and federal wage and hour laws, including regulations on meal breaks, split shifts, and rest periods. Able to complete moderately complex mathematic functions. Able to read and follow financial procedures and ability to comprehend financial documents (budgets, payroll, merchandise sales reports, etc.).

SPECIAL CONDITIONS OF EMPLOYMENT

This position requires the ability to work a variable schedule, evenings, weekends, and holidays to meet operational needs. Dr. Phillips Center participates in an employment electronic eligibility verification program through E-Verify.