Specialist Team Member Services Position Available In Orange, Florida

SPECIALIST TEAM MEMBER SERVICES

Job ID:

5196

Area of Talent:

Corporate

Category:

Human Resources

Location:

Orlando, FL

Date Posted:

05/27/2025

Property:

Millenia Corporate HGV Office
Day-One Benefits
Our vision
We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright!
The role
The Specialist, Team Member Services will be responsible for enhancing Team Member Experience by assisting Team Members and leadership with day-to-day support on various inquires, issues and questions while providing accurate and timely responses. This role will collaborate and support cross-functional teams to improve processes and outcomes with a focus on resolving issues in the most efficient and operationally sound manner. The Team Member Services group is a team dedicated to helping our employees have a smooth and positive experience at work. Their goal is to ensure that every team member feels informed, supported, and valued.
Key responsibilities
Facilitates intake of Team Member inquires, issues and questions as a first point of contact, with the aim of one-touch problem resolution
Sees issues through to successful resolution; involve and escalate to appropriate parties as needed
Provides accurate, timely, personalized, exceptional HR service to our Team Members that supports our industry-leading Inspired Hospitality model
Supports Team Members and HR partners in complex HR cases (related to employee relations, system access/accuracy, payroll discrepancies, LOA, etc.) that require escalated knowledge, in effort towards a one-touch resolution
Support Center of Excellence (CoE) initiatives by participating in CoE training sessions to stay updated on the latest policies, procedures, and practices. Apply knowledge learned to enhance the quality of TM support provided
Ensures consistency in the application and enforcement of policies and procedures
Add Benefits
Why do Team Members Like Working for us?
Excellent health care options (medical, dental, and vision that encourage preventative care – that start on day 1!).
Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.
Job details
Full-time
Remote
Key Skills
Possess proficiency in the various HR systems used to manage and/or enhance the Team Member experience
Possess working to proficient level knowledge of employment-related, state and federal regulations (EEO, INS, ADA, FMLA, ADEA, etc.) Ability to quickly adapt to change and look for continuous improvements
Strong desire to deliver exceptional services through positive engagement and patience
Strong skills related to attention to detail, customer service and working in a team environment
Agility to learn and implement new processes and software skills quickly
Effective communication with strong verbal and written communication skills
High level of integrity
Productive work habits to deliver results
Experience required High school diploma/GED
1-3 years related experience.
Significant experience developing dashboards in Cognos.
and EOE Statements/Closing Statement
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Summary:

Essential Job Functions:

• In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
• SHRM or HRCI certification