HR Advisor Position Available In Palm Beach, Florida

Location:

Boca Raton, FL Salary:

$20.00 USD Hourly – $25.00

USD Hourly Description:

Our client is currently seeking a

HR Advisor Job Title:

Tier 1

HR Advisor Initial Assignment Length:

12 months

Shift/Schedule Details:

Candidates must be available to work between 8 AM – 6 PM; specific shift will be determined after offer.

Job Description:

The Tier 1 HR Advisor handles calls, chats, and other communication methods of employee and manager inquiries/issues about Hire to Retire employee processes and human resource policies. Identifying customers’ needs, clarifying information, researching, and providing solutions accurately and timely. The role will provide outstanding customer service to employees, managers, and internal teammates. Must have the ability to work well in a busy environment and meet operational performance standards, goals, and metrics.

Responsibilities:

Conducts day-to-day transactional processing in Workday and other related systems as required. Handles high volume of incoming calls, chats, and texts in a call center environment. Responsible for adhering to HR Operations, Service Level Agreements, and Key Performance Indicators. Evaluates and responds to employee and manager inquiries via phone, chat, or other methods and provides accurate and timely responses through use of a knowledge base and desktop tools. Listens to callers, digests the information, and conveys an accurate solution. Provides guidance to callers about Workday, Kronos, and other HR systems as required. Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others. Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required. Creates and maintains detailed, complete, and accurate records of all interactions in the Case Management System. Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures. Provides callers with excellent, efficient, and courteous service. Ensures case management notes are written professionally, thoroughly, and accurately detail the problem and the proposed resolution. Identifies escalation trends to the HRSC Manager and opportunities for process improvement and/or new solutions. Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Builds positive working relationships with colleagues, manager, and stakeholders. The ability to interact effectively with a diverse employee and manager population at all levels within the organization.

Minimum Required Qualifications:

High school diploma or general education degree (GED) required. 1-3 years work experience, with at least some experience in customer service. Strong organizational and time management skills. Ability to work in independent or team environment. Communicate effectively with all parties as required. Written communication is clear and succinct in a variety of communication settings and styles. Strong customer service skills, clear communication, and client focus. Process improvement and comprehensive understanding of cross-functional processes. Preferred/Nice to

Have Qualifications:

Knowledge of Workday or other HR systems is desirable. Knowledge of case management systems and HR Portal technology is helpful. Microsoft Office suite, Excel, Word, and PowerPoint preferred. Six Sigma Certification a plus. By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

kmearkle@judge.com This job and many more are available through The Judge Group. Find us on the web at www.judge.com