UKG WFM Support – Absence Module Position Available In Seminole, Florida

UKG WFM Support – Absence Module Deloitte – 3.9

Lake Mary, FL Job Details Full-time Estimated:

$83.6K – $152K a year 8 hours ago Qualifications Management Computer Science Process improvement Mid-level 3 years Change management Bachelor’s degree Payroll IT Workforce management Information Technology Full Job Description Are you an experienced, passionate pioneer in human resources? Are you a solutions builder and a hands-on professional? Do you want a daily collaborative environment with think-tank vibes to share new ideas with colleagues, without extensive travel demands? Consider an opportunity with our US Delivery Center. We are breaking the mold of a typical Delivery Center. Our US Delivery Centers have been growing since 2014. Significant growth is expected in the future. Interested? Read more about our opportunity below. Work You’ll Do As a UKG WFM Absence Support Specialist, you will: Investigate and resolve intricate technical issues related to the UKG WFM Absence module, ensuring timely and effective solutions Act as a subject matter expert for the Absence module, providing guidance and support to internal teams and clients Assist in the configuration and customization of the Absence module, including policies, workflows, and reporting Identify areas for improvement within the Absence module and recommend enhancements to optimize user experience and system efficiency Ensure integration and functionality of the Absence module within the broader WFM system Handle escalated support tickets from Tier 1 and Tier 2 teams, documenting and ensuring quality control of resolutions Develop and maintain comprehensive documentation, including user guides, troubleshooting procedures, and FAQs The Team Deloitte’s Government and Public Services (GPS) practice is designed for impact. It serves federal, state, and local government clients and public higher education institutions. Our team of over 15,000 professionals brings fresh perspectives. We help clients anticipate disruption, reimagine possibilities, and fulfill their mission promise. The Human Capital As A Service (HCAS) offering helps clients sustain performance. It provides insights, services, and solutions to extend organizational capabilities. Required Qualifications 3+ years of experience supporting UKG Workforce Management (WFM) solutions Experience with UKG WFM Absence module functionalities, configurations, and best practices Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Lake Mary, FL or Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs, which may include a maximum of 10% overnight client/project travel Must be legally authorized to work in the United States without employer sponsorship, now or in the future Bachelor’s degree required; preferably in Computer Sciences, Information Technology, Computer Engineering, or a related IT discipline; or equivalent work experience Preferred Qualifications UKG Workforce Central 8.1 and UKG Pro WFM Certified Knowledge of integrations involving UKG WFM and other HR or payroll systems Knowledge of change management and process improvement methodologies Recruiting for this role will end on May 18th, 2025. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html