Human Resources – HR Support Services Representative (Hybrid) Position Available In Worcester, Massachusetts

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture . The Hanover is looking for a detail-oriented and proactive Human Resources Support Services Representative to join their growing team. In this role, you will play a key part in ensuring smooth daily HR operations by supporting HR programs and processes, providing administration and coordination support, and helping to foster a positive workplace culture. If you have strong attention to detail, are interested in exploring a career in HR, and thrive in a dynamic environment, this could be a great opportunity for you. Hanover is committed to reimagining the modern workplace and offers a hybrid work arrangement that balances flexibility with in-person collaboration at their Worcester office. The company takes pride in being a diverse and inclusive organization and is dedicated to hiring top talent. All qualified professionals are strongly encouraged to apply, as Hanover believes that an inclusive, diverse, and equitable workplace not only strengthens the organization but also benefits the broader community. This is a full-time, non-exempt role. Discover The Hanover Difference!

Position Overview:

Provide broad range of coordination, administrative and general office support across the HR organization. Contribute to process improvements and participate on project teams.

In This Role, You Will :

• Provide overall office support including but not limited to calendar management for HR senior leadership, program support for Talent & Development Programs, HR service mailbox management, etc.
• Interact and collaborate with other HR staff in managing day to day work and or key responsibilities.
• Coordinate all requirements for subpoenas with Office of the General Counsel
• Assist with research & scheduling interviews, prepare offer letters as needed for both internal and external candidates.
• Compose and produce a variety of business correspondence, reports, confidential documents, and related materials.
• Run standard reports as needed and manage employee record maintenance in Dayforce
• Collaborate cross functionally providing support.
• Manage and perform support for several HR Programs, including but not limited to New Hire Onboarding.
• Identify and implement operational improvement initiatives supporting greater functional efficiencies and improved service.
• Employee file creation and management both for active and termed employees
• Conduct audits of employee and system records

What You Need To Apply :

• Bachelor’s degree or equivalent experience with 1-3 years of Administrative, Customer Service or Human Resource coordinator experience
• Receives direction and guidance from an assigned supervisor
• Demonstrated proficiency in utilizing Microsoft Outlook Calendar
• Demonstrated proficiency with MS Word and Excel
• Beginner skill with additional Office 365 features
• High degree of accuracy with attention to detail
• Strong verbal and written communication skills
• Excellent time management and customer service skills

Required Demonstration of Core Values:

At The Hanover, we are committed to delivering on our promises and being there when it matters the most. That is why we expect that each employee will consistently demonstrate the following core values through his or her personal actions: Collaboration

• We bring a positive attitude and passion for working together. We are supportive, inclusive and rely on the contributions of all team members to achieve results no matter what the challenge. Accountability
• We do the right thing by being responsive, demonstrating ownership and showing courage. We hold ourselves to the highest standards of excellence and honor our commitments to agents, customers, shareholders, communities, and one another. Respect
• Integrity and honesty is at the heart of everything we do. We create an environment of trust by listening first and welcoming diverse perspectives. Empowerment
• We develop our talent and encourage them to be creative, entrepreneurial, and resilient.

We believe in the power of people to innovate and take calculated to drive our company’s future.

CAREER DEVELOPMENT

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you

• at every level
• to grow and develop.

BENEFITS

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

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