Staffing Coordinator Position Available In Cumberland, North Carolina

Staffing Coordinator Family Resource Home Care – 3.2 Fayetteville, NC Job Details Full-time $14 an hour 7 hours ago Benefits Paid training AD&D insurance Paid holidays Health insurance Dental insurance Paid time off 401(k) 4% Match Vision insurance 401(k) matching Qualifications Customer service Call center Computer literacy English High school diploma or GED Analysis skills Data entry Customer support 1 year Associate’s degree Communication skills Home & community care Entry level Full Job Description Join Our Award-Winning Team at Family Resource Home Care Are you passionate about improving lives and supporting frontline caregivers? As a Remote Staffing Coordinator , you will play a vital role in ensuring our clients receive the care they need while helping our caregivers achieve consistent schedules and income. This is more than just scheduling, it’s about making smart, compassionate decisions in real-time to support our teams and clients alike. Option 1: Friday through Monday, 9:00 AM – 8:00 PM CST (Four 10-hour shifts) Option 2: Sunday through Thursday, 11:00 AM – 8:00

PM CST What You’ll Do Review Caregiver Preferences:

Use Point-of-Care software to view and assess preferred caregiver hours.

Strategically Match Shifts:

Identify client needs and open shifts, filling vacancies with the right caregiver based on preferences and client attributes.

Optimize Scheduling:

Analyze data to maximize coverage and ensure client satisfaction. Coordinate with

Teams:

Act as a liaison between caregivers, clients, and branch staff for a cohesive experience. Communicate in

Real-Time:

Promptly notify branch staff of any client complaints, concerns, or scheduling changes.

Maintain Documentation:

Ensure all interactions and updates are thoroughly recorded in the scheduling system.

Provide Feedback:

Relay performance, attendance, and client feedback to branch leadership.

Support Inbound Calls:

Assist customer service when needed to ensure high-quality support. Are You a Good Fit? We’re looking for someone with: At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient care A High School Diploma (Associate’s Degree preferred) Strong analytical and problem-solving skills Exceptional communication and customer service abilities Attention to detail and the ability to manage multiple priorities Technical proficiency with scheduling software and reporting systems Fluent spoken and written English Preferred Experience Experience in a call center or remote customer support role Background in home care, healthcare staffing, or caregiving Strong computer literacy What We Offer WFH Opportunity Medical, Dental, and Vision insurance options 401(k) with 4% employer match Company-paid Life and AD&D insurance

Paid Time Off:

3 weeks PTO accrued in your first year 11 Paid Holidays Paid training and all equipment provided Additional Requirements Quiet, distraction-free home workspace Willingness to work rotating shifts, including evenings and weekends Applicants must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona or Pennsylvania If you’re ready to help improve more lives while supporting an incredible care team- we want to hear from you. Apply today!