Associate HR Analyst- HR Support/Time Reporting Position Available In Mecklenburg, North Carolina

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Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary The Associate HR Analyst position on the HR Support & User Experience team serves as the first tier in the HR Support service delivery model and is the first point of contact for issues related to time reporting questions. They may also serve as an additional level of support for questions related to training, data and reporting tools, work processes, and Workday. This role conducts research and analysis around issues, continuously works to improve processes, and assigns and escalates issues to other teams as needed. The ideal candidate will be able to expand their knowledge, solving more complex problems because of their advanced skills, with general supervision. Responsibilities + Research and resolve issues related to time reporting and the time reporting platform, MyTime + Provide expertise, recommendations, and solutions for timekeepers, learning administrators, end users, etc. + Utilize the HR case management software system to manage and resolve cases + Prioritize cases according to importance and service level agreements (SLAs) + Utilize the HR case management software system’s data to identify trends and recommend improvements + Handle tier one questions related to training, data and reporting, and Workday + Evaluate security requests on a case-by-case basis and determine application access according to customer needs and business policies around appropriate access levels Required Qualifications + Bachelor’s degree + In lieu of degree, high school diploma AND four (4) years minimum of related work experience Desired Qualifications + Minimum two years of HR experience including service delivery using HR case management tools + Experience using a multiline phone system + Experience with Workforce timekeeping system & Cornerstone learning system + Experience with Workday to research and resolve employee questions + Experience with Service Hub (HR case management system) to triage, manage and resolve support cases + Strong customer service focus + Experience managing confidential data + Demonstrated analytical and problem-solving skills required to analyze complex issues, develop logical conclusions and make appropriate recommendations + Ability to effectively prioritize multiple tasks + Ability to display effective communications skills when dealing with diverse customer expectations + Ability to analyze work and identify opportunities for improvements/efficiencies to support team goals + Ability to deal effectively with all levels of employees and management and establish effective working relationships with peers, vendors and subject matter experts + Proficient Microsoft Office applications, e.g. Word, Excel, PowerPoint Working Conditions + Office Environment + M

• F, 8am
• 5pm + 3 days per week in-office + Hybrid mobility classification
• work will be performed from both remote and onsite locations after the onboarding period.

However, hybrid employees should live within a reasonable commute to Duke Energy Plaza. ​ Travel Requirements Not required Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Posting Expiration Date Thursday, May 15, 2025 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy (https://www.duke-energy.com/legal/privacy) Do Not Sell My Personal Information (CA) Terms of Use (https://www.duke-energy.com/legal/terms-of-use) Accessibility About Duke Energy (https://www.duke-energy.com/our-company/about-us) Read about our commitment (https://www.duke-energy.com/our-company/about-us/diversity) to supporting a diverse and inclusive workforce. Learn how to set up job alerts here. (https://www.duke-energy.com

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pdf?la=en&rev=ef1520f25bbd47dcbdba4a0dbda6db8d) for assistance in completing the process. Contact our team (RecruitingOperations@duke-energy.com?subject=Duke%20Energy%20External%20Career%20Site) for questions on our hiring process. Check on the status of your application on your Candidate Home (https://dukeenergy.wd1.myworkdayjobs.com/en-US/Search/userHome) page. Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination. Privacy (https://www.duke-energy.com/legal/privacy) California Consumer Privacy Statement Duke Energy Notice to

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