Candidate Experience Specialist Position Available In Mecklenburg, North Carolina

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Candidate Experience Specialist
Candidate Experience Specialist
Charlotte, North Carolina

Position:

Type Full Time

Req ID:

2025-1380772
Date posted: 05/19/2025 Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions! Allied Universal® is hiring a Candidate Experience Specialist. The Candidate Experience Specialist will offer a standardized, exceptional candidate experience that is welcoming and easy to use with a goal to minimize multiple contact points while navigating the hiring process at Allied Universal. The Candidate Experience Specialist’s role is to be the subject matter expert and face of the company to candidates in the specified market.

RESPONSIBILITIES

Manage applicants in the post-offer process for an assigned area, advance applicants through the steps required for onboarding
Schedule Onboarding and New Employee Orientation (NEO) for new applicants by reviewing completed background screening (Backgrounds Complete) and “Ready for NEO” statuses in the Applicant Tracking System (iCIMS) and business intelligence tool (DOMO)
Contact candidates via phone, text, and email to confirm dates available for Orientation and send confirmation email to applicant via iCIMS
Review DOMO and ensure applicants are moving through the statuses
Background Check Completed (and no driving) > Schedule for NEO
3rd Party BG Check > Review BG and see if complete, Schedule for NEO if completed
Ready for NEO > Those who have previously been reached for NEO but haven’t responded yet Outreach again
NEO Scheduled > Confirm with candidate their NEO arrival, ensure no further questions from candidate
Background Check Initiated > This candidate has not completed BG invitation, touch base and offer to help them complete it
Background Under Review > Has the Criminal History card been sent/completed, may need a follow up with HR or Candidate
Background in Process > If candidate has been in the step for a couple of days, please review BG in Sterling and see what is pending. Contact Candidate to let them know BG still in process
Update iCIMS statuses once applicant is scheduled via person profile
Post NEO to On-the-Job Training (OJT)
Provide work schedule to applicant (Are we providing any offer/schedule information at time of interview?)
Make contact with site manager to ensure new hire has the correct information
Make final contact with employee to ensure first day is completed as scheduled
Perform the essential duties of the Onboarding Specialist in their absence
Conduct New Employee Orientation sessions:
Application of any state required license training
Distribute and collect union cards
Ensure completion of post-employment offer forms/activity (e.g., new hire onboarding paperwork)
Instruction of Basic Pre-Assignment Lessons (AUS Core Training)
Customer-specific core standards training

Instruction of Specialized Training Lessons:

Driver Training, Golf Cart Training, Firearms and Use of Force Training
Instruction of First Aid/CPR/AED and AHA Heartsaver Bloodborne Pathogens
Assist with the annual open enrollment process; provide first-line answer to benefit related questions or works with corporate benefits to identify answers for employees
Oversee administration of company uniform program, including sizing, issuance of uniforms, timely return of uniforms, assistance with replacements, and maintain all paper and electronic files associated with the program
Assist with the workers’ compensation claims management by issuing and obtaining claim paperwork, collecting statements, and coordinating with Corporate Human Resources on doctor’s notes and return to work programs
Manage all employee WinTeam data entry, including new hire set up and personnel data Coordinates with Payroll to ensure changes are completed properly; respond to questions as needed
Utilize online tools to provide timely responses
Process weekly reports for Corporate Human Resources

QUALIFICATIONS

High School diploma or equivalent
Prior work experience in a professional administrative environment
Able to focus and multi-task in a busy environment
Ability to successfully handle stressful situations in a calm and professional manner
Effective management skills; able to coordinate with multiple employees with diverse personalities and engage them to perform at optimum levels
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

PREFERRED QUALIFICATIONS

College degree in business, human resources, or related field of study
Human resources and/or recruiting experience
Experience using iCIMS or other Applicant Tracking System
Experience using WinTeam or other Human Resources Information System
Experience using DOMO or other business intelligence tool

BENEFITS

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.