CCH Customer Onboarding Specialist Position Available In Mecklenburg, North Carolina

CCH Customer Onboarding Specialist 3.1 3.1 out of 5 stars Charlotte, NC 28269

Requisition ID:

222208

Posting Locations:

Charlotte Our Secret Ingredient is our Teammates. We offer great rewards , competitive pay , career advancement and growth opportunities . Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis Employee Stock Purchase Plan (ESPP) Group Health Insurance – Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview The CCH Customer Ambassador Onboarding Specialist fully supports newly created FSOP and National Retail Sales (NRS) accounts and is responsible for end-to-end set-up before outlet myCoke active adoption. This includes, but is not limited to customer relationship management, field team partnership and collaboration, account management, channel selling strategy execution, equipment coordination, process education, the myCoke adoption process, and evolving administrative tasks. The CCH Specialist Customer Onboarding is a strategic sales professional with thought leadership that balances customer service with business needs and still drives results. This position cultivates relationships and communicates well at all levels and works closely with field sales and support teams to ensure execution standards, sales goals, and myCoke active adoption targets are met. Since the role is still subject to functional changes, the ability to adjust to task variation is a must.

Duties & Responsibilities Customer Relationship Management:

coordinates sales and operations activities and communicates delivery and equipment service timelines and logistics relative to the new outlets Serve as the primary point of contact for all new outlet needs and issue resolution through stated new outlet timeline or myCoke active adoption (whichever comes first) Cross-functional collaboration with various sales and operational areas (sales, delivery, schedules, equipment services, etc.) to coordinate timely, accurate, and productive initial, replenishment orders; manage Field requests and recurring communication to the Field regarding open items and to-dos Administrative tasks to create and optimize new outlet set-up for National Retails Sales and customers of the like, using Club Coke Platform and, or Launchpad; Manage and process email correspondence from Field Partners In charge of myCoke education, demonstrations, and tasks of the like to influence a superior active adoption process Identify channel selling opportunities and account productivity gaps; deliver against sales targets; course-correct account through education and field partnership, as needed Identify and track Market Unit trends and challenges related to the customer onboarding process; articulate creative strategies for resolve Knowledge, Skills, & Abilities 6 months of previous experience in FSOP, Sales at CCCI is a plus Excellent written and verbal communication skills in dealing with Sales Ambassadors, Customers, Field Sales Team, and Operations personnel daily Ability to engage management, decision makers, and influencers at a variety of levels Proven comprehension and demonstration of CCCI processes and procedures Strong use of influencing skills, with the ability to gain customer buy-in, agreement, and commitment Ability to work well independently and as part of a team Proven sales and customer service skills Superior time management, planning, and organizational skills, with the ability to handle multiple projects simultaneously, are required Proficient with Sharepoint, MS Word, PowerPoint; Tableau a plus This position interacts with teammates, business partners, and various members of leadership within Sales and Operations Minimum Qualifications High school diploma or GED Knowledge acquired through up to 12 months of work experience Preferred Qualifications High school diploma or GED Knowledge acquired through up to 12 months of work experience Work Environment Office Environment Equal Opportunity Employer – All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.