HR Specialist Position Available In Mecklenburg, North Carolina

HR Specialist Mecklenburg County – 3.6 Mecklenburg County, NC Job Details $20.00 – $23.75 an hour 1 day ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service Call center Mid-level Microsoft Office Analysis skills Driver’s License PeopleSoft Human resources Organizational skills Payroll Computer skills Associate’s degree 2 years Communication skills Full Job Description HR Specialist “Follow Your Calling, Find Your Career”

Pay Range:

$20.00/hour to $23.75/hour This is a non- exempt (hourly) position Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. About Us At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all. Position Summary Supports county objectives and department initiatives in a Human Resources program. Assists and answers employee questions related to general Human Resources, benefits, payroll, retirement, leaves of absence, and/or applicant flow. Essential Functions Process, verify and maintain personnel related documentation Audits personnel action forms; audits pay and reviews dates; keys information into computer Exercises judgment and works without close supervision Answers complex, technical questions from employees and/or the public on area of responsibility Verifies that all paperwork submitted is complete and accurate before processing Examine employee files to answer inquiries and provide information for personnel actions Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information Compile and prepare reports and documents pertaining to personnel activities Monitor and provide oversight and correction for processes related to the area of assignment Understand and use discretion in applying laws, rules, regulations and policies Perform problem-solving under the direct supervision of HR management. Resolving inquiries using policies, procedures, and ERP systems while documenting cases in a case management tool Partnering with internal teams and HRIS to ensure timely and accurate resolutions Identifying and implementing process improvements to enhance service delivery Providing feedback to improve tools, job aids, and standard operating procedures Assisting team members with navigating self-service and HR technology tools Staying up-to-date on policy changes to ensure accurate and timely resolutions Contributing to special projects and serving as a liaison between internal and external stakeholders Update the Help Desk system with call/transaction specific information and supporting documentation Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to

Service Level Agreements Minimum Qualifications Experience:

Minimum of two years of Human Resources and/or customer service call center experience

Education:

Associate Degree or equivalent Combination of relevant education and relevant experience accepted?: Yes Licenses and Certifications May require a valid North Carolina or South Carolina Driver’s License Preferred Qualifications Peoplesoft experience Exceptional communication skills, both written and verbal Active listening and problem-solving abilities Critical thinking and multitasking in high-pressure situations Strong knowledge of HR, Benefits, and Payroll processes Proficient in Microsoft Office programs including Outlook, Excel and Word High level of analytical and process skills, problem resolution skills Knowledge, Skills and Abilities Knowledge of Principles and practices of bookkeeping and ability to apply this knowledge in varied work situations. Rules, regulations, and policies controlling fiscal record keeping. Modern office practices, procedures, and equipment. Skills Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Providing information to supervisors, co-workers, and employees by telephone, in written form, email, or in person.

Abilities Building Customer Loyalty:

Effectively meeting customer needs; building productive customer relationship; taking responsibility for customer satisfaction and loyalty.

Managing Work:

Effectively managing one’s time and resources to ensure that work is completed efficiently.

Quality Orientation:

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Contributing to

Team Success:

Actively participating as a member of a team to move the team toward the completion of goals.

Stress Tolerance:

Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization. Computer Skills Proficient in various computer applications including Microsoft Office Suite Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.