Onboarding Specialist Position Available In Wake, North Carolina

Onboarding Specialist Fathom Realty, a Company of Fathom Holdings, Inc. 2000 Regency Parkway, Cary, NC 27518 Job Summary The Onboarding Specialist plays a vital role in delivering professional, seamless experience for new agents and supporting leadership across the country. This position requires strong organization, flexibility, and proactive problem-solving. The ideal candidate is punctual, dependable, and professional, with the ability to manage multiple tasks and shift priorities as needed. Attention to detail, follow-through, and excellent communication skills—both written and verbal—are essential. Key to success in this role are three core strengths: accuracy, ownership of process, and relationship-building. The Onboarding Specialist is a direct reflection of our department and Fathom as a whole, and we’re committed to providing exceptional support to every new agent and team member. Duties Deliver world-class customer service by assisting with the onboarding of new agents and accurately entering them into Fathom systems. Provide a smooth and welcoming transition by supporting new agents and resolving any onboarding-related issues that arise.. Proactively reach out to new agents to ensure they are acclimating well and have the resources they need to succeed. Communicate key information clearly and effectively, ensuring agents and team members are informed of updates or issues that may impact them. Gain proficiency in all onboarding-related systems and tools, and confidently respond to agent questions regarding their use. Stay up to date and knowledgeable about all Fathom technology platforms related to onboarding in order to provide accurate and timely support. Respond to agent inquiries via phone, email, chat, support tickets, or in person, ensuring timely and professional assistance. Provide cross-functional support to other departments as needed to help serve our agents effectively. Maintain a strong understanding of onboarding tools, processes, and the real estate industry through ongoing learning and collaboration. Experience Real Estate experience Experience with Google Drive, Google applications, and PDF manipulation. High level of professionalism and confidentiality, Strong written and verbal communication skills, Willingness and ability to effectively solve problems, Natural disposition to take the extra step,’ Effective active listening, eagerness to learn, flexibility, trustworthiness, Internal drive to grow and succeed while still helping others, reliability Sense of responsibility for one’s actions and results Working Hours The Onboarding Specialists are required to devote a minimum of 40 hours per week to the position (work week is from Monday through Friday) and is responsible for ensuring that all work is completed within agreed-upon timelines, which may require additional hours above the 40 hours/week. Mon, Tues, Fri – 8:00am-5:00pm Wed, Thu – 10:00am-7:00pm Join us in creating an exceptional onboarding experience that sets our new employees up for success!

Job Type:

Full-time Pay:

$21.63 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person