People Support Specialist Position Available In Wake, North Carolina
Tallo's Job Summary: People Support Specialists in Cary, North Carolina, are responsible for providing exceptional service related to HR inquiries, benefits, compensation, and more to team members. They handle inbound calls, maintain records, and de-escalate situations professionally. Ideal candidates have HR or customer service experience, with strong communication skills and the ability to work in fast-paced environments. Apple is hiring for this role.
Job Description
People Support Specialist
Cary, North Carolina, United StatesCorporate Functions
Summary
Posted:
Apr 23, 2025
Weekly Hours:
40
Role Number:
200598321
People Support Specialists are responsible for providing excellent service to team members, managers and the People team community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools. We support the US, Canada and Latin America. An ideal candidate obsesses over the employee experience while upholding Apple’s commitment to privacy.
Description
- Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools.
- Works on complex cases with some supervision
- Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems.
- Responsible for keeping records of information received in conversations and log it into the database
- De-escalate situations involving dissatisfied employees, offering assistance and support while maintaining professionalism and exercising patience.
- Maintain SLA’s by through strong time management and organizational skills
- Collaborate with other HR specialists to improve employee experience
- information effectively, while paying careful attention to concerns and questions from employees
- Ensure smooth communication with employees and timely resolution to their queries
Minimum Qualifications
1+ years HR related experience and/or 3-6 years related customer service experience
Post secondary education or related certification preferred
Workday/ServiceNow/Kronos/ADP or experience with related tool is preferred
High-volume contact center experience preferred
Communicates effectively accurately by phone and writing using professional grammar.
Ability to intake 6+ calls per hour
Professional with entry-level experience
Preferred Qualifications
Exceptional communication skills, both written and verbal
Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries
Cultivates relationships, works collaboratively, and demonstrates reliability as a colleague.
Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity
Computer literacy
Protects and effectively works with highly sensitive information
Comfortable working in fast-paced environments
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
