Senior Analyst – Employee Solutions Position Available In Wake, North Carolina

• General information
• Ref #
• 20067
• Remote?
• No •Ally and Your Career•Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings.

We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

• The Opportunity
• As the Senior Analyst, you will support the HR – Employee Care Manager.

You must thrive in a complex, high-workload environment and enjoy a high degree of ownership and accountability for your work. You will be responsible for business process, you will ensure that services are delivered in accordance with documented service level targets. In this role, you must embrace opportunities to identify and implement operational/process improvements regularly, and you will lead and hold internal partners accountable for delivery.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

• The Work Itself
• Consult with HR community and vendors to support HR programs by improving the employee experience through process improvements and analytics.
• Promote best practices in service delivery including first-call resolution, accurate responses through frequent review of scripts, and analysis of ticket inquiry and resolution detail to drive continuous process improvement in self-service and customer service satisfaction surveys.
• Monitor, analyze and audit transactional effectiveness and performance, develop and monitor dashboards, monitor and conduct SLA reviews, and facilitate necessary transactional process break-fixes or improvement support.
• Drive common service delivery processes and requirements across geographies, in alignment with applicable policies and regulatory and audit requirements to gain process and cost efficiencies.
• Troubleshoot miscellaneous service line issues and route, where necessary to other Ops managers in payroll, HR or benefits areas.
• Business process management and functional system requirements (how the system behaves to support the business process).
• Participate in Change Management Requests and User Acceptance Testing with HR COE, IT, Ally HR, Payroll and supplier partners.
• Facilitate and lead meetings with key customer and supplier groups to resolve service delivery issues and escalations and to get input into process redesign and continuous process improvement efforts.
• The Skills You Bring
• Bachelor’s degree preferred in HR, business administration, or related field.
• 3+ years of experience in HR or Payroll Operations
• Experience within a shared services operations team to include SOX and HR Risk Management awareness preferred.
• HR business process management experience within Workday required (Workday experience required).
• Advanced Microsoft Excel skills required
• Ability to work autonomously with high critical-thinking skills required
• General knowledge of industry-standard HR technology solutions, data interfaces and IT management processes preferred.
• Strong oral and written communication skills with the ability to frame and present communications to all stakeholders, including senior HR leadership, on behalf of team.
• Strong collaboration, negotiation, initiative and problem resolution skills.
• Strong analytical and decision-making skills
• Excellent organizational skills in high volume environment, and attention to detail required.
• How We’ll Have Your Back
• Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

Time Away:

competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

• Planning for the

Future:

plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

• Supporting your

Health & Well-being:

flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

• Building a

Family:

adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

Work-Life Integration:

other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the

COVID-19

vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

• _

Base Pay Range:

_

• An individual’s position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

• Emerging:

• 70000

• Experienced:

• 95000

• Expert:

• 120000

Incentive Compensation:

This position is eligible to participate in our annual incentive plan