Recruitment Call Center Position Available In Miami-Dade, Florida
Tallo's Job Summary: Recruitment Call Center at Miami Clinical Research in Miami, FL is hiring full-time agents at $18 an hour to handle inbound calls from potential subjects for clinical studies. Responsibilities include prescreening, educating participants, scheduling appointments, and providing excellent customer service. Bilingual skills in Spanish, Portuguese, or Creole are required. Benefits include health insurance and paid time off.
Job Description
Recruitment Call Center Miami Clinical Research Miami, FL Job Details Full-time $18 an hour 23 hours ago Benefits Health insurance Paid time off Qualifications Bilingual Spanish Multilingual Sales Customer service English High school diploma or GED Paychex Organizational skills Portuguese Phone etiquette Medical terminology Communication skills Entry level
Full Job Description Job Title:
Recruitment Call Center Job Description:
Inbound agents will be responsible for handling calls from potential new subjects interested in participating in clinical studies. Their tasks include gathering necessary information to build a database and transferring qualified calls to the appropriate recruiter for active studies.
Key Responsibilities:
Prescreening :
Assess potential subjects for eligibility based on study protocols and prescreening criteria.
Participant Education :
Provide clear, thorough explanations of clinical study details to potential participants, ensuring they understand study requirements, procedures, and any risks.
Scheduling :
Manage and schedule study participants’ appointments on the study calendar.
Study Protocols :
Maintain comprehensive knowledge of clinical study protocols and ensure compliance during recruitment and participant interactions.
Customer Service :
Deliver excellent customer service by responding to participant inquiries and addressing concerns professionally and empathetically.
Phone Etiquette :
Demonstrate excellent phone etiquette when communicating with potential participants, managing calls in a courteous and efficient manner.
Multilingual Communication :
Fluently speak English and an additional language (Spanish, Creole, or Portuguese) to reach a diverse participant pool.
Sales Experience :
Use sales techniques to engage, inform, and motivate potential participants, ensuring a high level of recruitment success.
Qualifications:
Language Proficiency :
Fluent in English and at least one other language (Spanish, Creole, or Portuguese).
Experience :
Prior experience in a customer service, sales, or recruitment role is preferred.
Knowledge :
Familiarity with medical terminology and clinical study protocols.
Skills :
Strong organizational skills, excellent communication, and the ability to multitask effectively.
Other :
A professional demeanor and the ability to work in a fast-paced environment.
Compensation:
Hourly Pay :
$18.00 per hour
Performance-Based Commission :
Up to $2,500 per quarter , based on individual recruitment performance.
Schedule:
Full-Time :
Monday through
Friday Job Type:
Full-time Pay:
$18.00 per hour Expected hours: 40 per week
Benefits:
Health insurance Paid time off
Schedule:
8 hour shift Monday to
Friday Work Location:
In person
