Patient Recruitment Manager Position Available In Durham, North Carolina

Actively looking to hire a Patient Recruitment Call Center Manager to oversee a call center team in the Durham, NC area! This role would be overseeing individuals that are recruiting patients for clinical trials! Must have experience working with KPIs and working 12pm – 9:30pm M-F with Saturday coverage when needed. This is a permanent role! Job Description This position involves the management and leadership of processes dedicated to continuous improvement within the recruitment department. The primary focus is on delivering exceptional patient customer service, optimizing quality management, workforce planning, recruitment strategies, coaching, and training. Responsibilities + Manage and supervise the daily operations of the patient recruitment call center, including managing staffing, training, and performance evaluation of call center staff. + Implement and uphold call center best practices to ensure seamless call flow, efficient inquiry handling, and compliance with relevant regulations and guidelines. + Monitor key call center metrics and performance indicators to evaluate the effectiveness of recruitment efforts and initiate data-driven improvements. + Cultivate and maintain relationships with potential study participants to establish trust and rapport. + Execute patient-centered engagement strategies to ensure a positive experience throughout the recruitment process. + Address patient inquiries, concerns, and feedback to enhance patient satisfaction and study compliance. + Collaborate with clinical trial sponsors, investigators, and research teams to comprehend study requirements and tailor recruitment plans accordingly. + Identify target patient populations and suitable recruitment channels based on study protocols and therapeutic areas. + Ensure strict adherence to all applicable regulations, guidelines, and ethical standards governing clinical research and patient recruitment. + Maintain a comprehensive understanding of Good Clinical Practice (GCP) and other relevant guidelines to ensure the call center’s compliance. + Implement measures to safeguard patient confidentiality and data security during the recruitment process. Essential Skills + Profound knowledge of leading and implementing call center operational strategies and solutions. + Exceptional leadership and management skills with the ability to inspire and motivate teams. + Outstanding communication and interpersonal skills to cultivate relationships with patients, investigators, and sponsors. + Data-driven mindset with the capability to analyze recruitment metrics and make informed decisions. + Proficiency in utilizing customer relationship management (CRM) software and call center technologies. + Familiarity with marketing and outreach strategies to effectively engage with target patient populations. + Ability to manage multiple projects concurrently and prioritize tasks in a fast-paced environment. + Willingness to travel for work-related purposes (up to 10% travel) for project team meetings, client presentations, and other professional meetings/conferences as necessary. Pay and Benefits The pay range for this position is $95000.00 – $105000.00/yr. Health and Wellness Benefits Medical, dental, vision, HSA, and FSA plansEmployer contributions from 55-80% based on coverage levelCompany contributions to HSAs401k Eligibility and Company Match 100% match of the first 3% of contributions; 50% on the next 2% contributedImmediate eligibility and automatic enrollment at 5% contributionPaid Time Off and Company Holidays PTO starting at three weeks per year and growing with company tenure10 paid holidays each calendar yearLife Insurance and Employee Assistance Program 100% paid life Insurance policy (double annual salary)100% paid short- and long-term disability benefitsOptional insurance coverage for the employee and dependentsComplimentary emergency assistance planSite Incentive Bonus Plan Site bonuses are paid twice annuallyTies site team success to Velocity’s successRecognition and reward for individual contributions Workplace Type This is a fully onsite position in Durham,NC. Application Deadline This position is anticipated to close on Apr 29, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.