Onboarding Navigator Position Available In Forsyth, North Carolina
Tallo's Job Summary: The Onboarding Navigator at Forsyth Technical Community College is a mentorship role that supports prospective and newly admitted students in transitioning smoothly into the institution. Responsibilities include collaborating with recruitment and student services, connecting students to resources, and ensuring a seamless experience from recruitment to enrollment. Minimum qualifications include an associate's degree or relevant experience, strong collaboration and communication skills, proficiency in CRM systems, and empathy towards diverse student populations. Preferred qualifications include bilingualism and experience in admissions or recruitment. Key duties involve collaborating with the Recruitment Department, providing student support and communication, offering enrollment guidance, connecting students to resources, assisting with orientation events, and maintaining data records. The role requires interacting with students, attending events, and serving as a bridge between recruitment and retention efforts. The employee may engage in various physical activities related to the job and must have the ability to operate electronic equipment, communicate effectively, lift up to 25 pounds, and adjust vision as needed. The workplace environment may involve low to moderate noise levels. The position is open until May 27, 2025.
Job Description
Onboarding Navigator Forsyth Technical Community College 2100 Silas Creek Pky, Winston-Salem, NC 27103 The Student Onboarding Navigator is a mentorship position in which you will be responsible for providing personalized support to prospective and newly admitted students, ensuring a smooth and successful transition into the institution. This role works closely with the Recruitment Department as well as all Student Services to align efforts in attracting, enrolling, and retaining students, ensuring a seamless experience from recruitment to enrollment through the first semester. The Navigator will also collaborate with other departments as needed to connect students to resources and support systems that foster academic, social, and career success.
Minimum Qualifications Required:
Associate’s degree in education, counseling, communications, or a related field, or 1-3 years of experience in admissions, recruitment, student services, or a related area, or a combination of education and experience appropriate to the job expectations. Strong collaboration skills with a demonstrated ability to work across teams and departments. Excellent communication and interpersonal skills, with a student-centered and mentorship approach. Proficiency in CRM and Student Information systems (e.g., Element 451, Colleague or Banner). Exceptional organizational, problem-solving and critical thinking skills. Empathy and an inclusive mindset to engage with diverse student populations. Ability to analyze data and make recommendations for improved processes.
Preferred Qualifications Preferred:
Bi-lingual (English and Spanish) Familiarity with the college admissions and recruitment process, including marketing strategies. Experience in a Community or Technical College framework. Experience working in a collaborative, data-driven environment. Experience working with diverse student populations.
Essential Duties Responsibilities and duties:
Collaboration with Recruitment Department Partner with the Recruitment Department to create a cohesive student journey from initial interest to enrollment. Share insights and data from onboarding processes to help refine recruitment strategies and identify barriers to enrollment. Attend recruitment events, such as college fairs and community events, to support prospective students and provide post-application guidance. Ensure smooth handoffs from recruiters into onboarding processes, maintaining consistent communication with students during the transition. Student Support and Communication Serve as the primary point of contact for newly admitted and first-time college students, guiding them through all stages of onboarding. Provide clear and timely information about admission requirements, financial aid application, course registration, and orientation. Follow up with students to ensure completion of required enrollment and course entry steps and maintain engagement. Enrollment Guidance Assist students with understanding and completing application follow-up steps, including financial aid forms, advising appointments, and placement tests. Troubleshoot enrollment challenges by collaborating with internal departments and advocating on behalf of the student. Resource Connection Collaborate with other campus departments (e.g. Student Care, Admissions and Records, Financial Aid, Academic Advising, etc.) to connect students with relevant resources. Act as a bridge between recruitment and retention efforts, ensuring students are aware of and engaged with relevant campus services. Orientation and Engagement Assist with and support the planning and execution of orientation events and workshops, such as sessions on campus navigation, academic success, and resource utilization. Assist students in forming connections with peers, faculty, and staff to foster a sense of belonging. Data and Reporting Maintain accurate and updated records of student interactions and onboarding progress using CRM systems. Collaborate with the Recruitment and Retention department to analyze data on onboarding outcomes, identifying trends to improve the overall student experience. Provide regular reports to leadership on the effectiveness of onboarding initiatives and recruitment-onboarding alignment. Compliance Maintain confidentiality of student data and interactions
Physical Demands Physical:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will need to regularly operate and use computers, phones and other electronic equipment. The employee will frequently communicate and must be able to exchange accurate information with others. The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools. The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds. The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
Workplace Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Encounters low to moderate noise levels in the work environment. Posting Detail Information Open Date 05/13/2025 Close Date 05/27/2025 Open Until Filled No Special Instructions to Applicants If you require assistance, please call HR at 336-734-7302. EOE.
