Campus Visit Coordinator Position Available In Northampton, Pennsylvania

Campus Visit Coordinator 4.2 4.2 out of 5 stars Bethlehem, PA 18018

CLASSIFICATION:

Support Staff

DEPARTMENT

Admissions

FLSA STATUS

:

Non-Exempt

SUPERVISION RECEIVED

Director of Campus Experiences

SUPERVISION EXERCISED

: Student employees

POSITION SUMMARY

The Campus Visit Coordinator is responsible for coordinating all aspects of the daily campus visit experience at Moravian University. This position serves as the central point of contact for prospective students, families, and visitors, requiring exceptional communication and organizational skills. The Campus Visit Coordinator will provide high-quality customer service for Enrollment Management to both internal and external customers, while working directly with university members responsible for event management. The Campus Visit Coordinator plays a crucial role in creating positive first impressions for prospective students and their families. This position requires a detail-oriented, enthusiastic individual who can provide exceptional customer service while efficiently managing the logistical aspects of campus visits and events.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Coordinate Welcome Desk:

Answer phone calls and emails from interested students and family members, providing friendly greetings and accurate information. Greet visitors and provide a welcoming “home base” during their campus visit. Resolve scheduling conflicts or other issues independently in a professional and timely manner

Coordinate Campus Visit Experiences:

Design appropriate and appealing visitation agendas based on visitors’ individual needs and interests. Schedule all aspects of student campus visits, including generating confirmation communications, assigning tour guides, and coordinating appointments with various on-campus departments. Coordinate group visits, including logistics, communications, and on-campus arrangements. Maintain the campus visit experience online presence, including web pages and event scheduler

Data Management and Reporting:

Complete data entry associated with campus experiences in the CRM system. Develop, implement, and analyze visitor satisfaction surveys. Prepare visit evaluation reports and suggest strategies for continual improvement.

Student Employee Supervision:

Hire, train, schedule, and supervise student campus visit assistants and tour guides. Monitor student employee hours and verify payroll. Provide ongoing support and development for student employees.

Admission Event Support:

Assist in the coordination and implementation of on-campus recruitment programs (e.g., open house events, guidance counselor tours, accepted students days). Maintain registration status for events and assist with event logistics.

Collaboration and Communication:

Work collaboratively with admission counseling staff to ensure a positive, seamless, and memorable experience for campus visitors. Liaise with various campus departments to facilitate smooth visit experiences.

Continuous Improvement:

Stay informed about university programs, policies, and campus changes to provide accurate information to visitors. Suggest and implement improvements to the campus visit process and visitor experience.

QUALIFICATIONS

Bachelor’s degree preferred. Excellent organizational, interpersonal, and communication skills (both verbal and written). Ability to work in a high-energy, fast-paced environment and handle multiple tasks simultaneously. Strong problem-solving skills and ability to work independently. Proficiency in Microsoft Office suite, Google Drive, and database applications. Experience with CRM systems, preferably in higher education, is a plus. Prior experience in higher education or customer service roles is desirable.

TO APPLY

Qualified candidates should attach their cover letter and resume to the online application Please attach documents as a PDF file. Moravian University will not sponsor applicants for a U.S work visa for this position.