Learning and Development Manager Position Available In Palm Beach, Florida
Tallo's Job Summary: We are looking for a Training Manager to lead call center training programs in Boca Raton, FL. Responsibilities include designing and implementing training programs for sales and customer service teams, assessing performance, and collaborating with various departments. Qualifications include 3-5 years of call center training experience, strong communication skills, and proficiency in LMS. Salary range is $60,000 - $75,000 per year with benefits offered. Join us for professional growth and impact on employee success. Apply now to build a top-tier team!
Job Description
Learning and Development Manager American Residential Warranty – 3.4 Boca Raton, FL Job Details Full-time $60,000 – $75,000 a year 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Management Sales Customer service Call center Mid-level LMS Communication skills Training delivery Full Job Description About the
Role:
We are seeking a dynamic and experienced Training Manager to lead our call center training programs, focusing on new hire onboarding and ongoing development for sales and customer service teams. This role is responsible for designing, implementing, and refining training programs to enhance employee performance, drive sales effectiveness, and improve customer satisfaction. Must be comfortable rolling up your sleeves. The training manager will be solely responsible for running all of the training classes and designing learning programs.
Key Responsibilities:
Training Program Development & Execution Design and implement engaging training programs for new hire onboarding, sales techniques, customer service excellence, and ongoing skill development. Develop training materials, including presentations, manuals, and e-learning content. Facilitate interactive training sessions, workshops, and coaching programs for call center agents. Ensure training programs align with company goals, policies, and compliance requirements. Performance Monitoring & Improvement Assess trainee performance through evaluations, role-playing, and feedback sessions. Partner with leadership to identify training needs based on performance trends and business objectives. Continuously improve training methodologies to enhance effectiveness and retention. Monitor key performance indicators (KPIs) and adjust training strategies accordingly. Collaboration & Leadership Work closely with operations, quality assurance, and HR teams to align training with business objectives. Provide coaching and mentorship to trainers and team leads to ensure consistent delivery of training programs. Stay up to date with industry trends and best practices in call center training.
Qualifications & Skills:
3-5 years of experience in call center training, preferably in a sales and customer service environment. Proven expertise in designing and delivering training programs for new hires and existing employees. Strong communication and presentation skills with the ability to engage diverse audiences. Knowledge of sales techniques and customer service best practices. Experience with learning management systems (LMS) and e-learning development tools. Ability to analyze performance data and implement improvements. Strong leadership and coaching abilities. Why Join Us? Competitive salary. Opportunities for professional growth and development. A collaborative and supportive work environment. The chance to make a significant impact on employee success and customer satisfaction. If you are passionate about training and developing high-performing teams, we encourage you to apply! Apply today and help us build a top-tier sales and customer service team!
Job Type:
Full-time Pay:
$60,000.00 – $75,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Ability to
Commute:
Boca Raton, FL 33431 (Required)
Work Location:
In person
