Director of Job Seeker Services Position Available In Suffolk, Massachusetts

Location:

Hybrid (including in-person at our Training Centers) In thisjob you will: Provide Program Leadership and Development Develop andimplement a comprehensive strategy for job seeker services, includingrecruitment, training, placement, and retention. Ensure that programsalign with union job requirements and industry standards. Create andupdate training curricula to reflect industry trends and needs. Manageprogram events and activities coordination and execution (e.g.graduations, employer meetings, mock interview days, job shadowing,property tours, etc.) Ensure Job Placement and Retention Oversee the jobplacement process, matching qualified program graduates with union hoteljob openings. Monitor job retention rates and develop strategies tosupport long-term success. Build relationships with union hotels toidentify job opportunities and advocate for program graduates. Track jobplacement data and outcomes to measure program effectiveness. OverseeParticipant Support and Career Coaching Oversee the delivery of hardskills training, as well as job readiness, including resume writing,interview preparation, and soft skills training. Implement and maintainsupport systems to address barriers to employment, including childcare,transportation, and language skills. Work jointly with partners toimplement a coordinated support service strategy that addresses theneeds of clients. Provide Team Management and Staff Development Assistin the hiring process, onboarding new employees, ensuring they havenecessary resources and training. Provide ongoing training, management,and supervision to a team of Education & Career Specialists and IndustryExpert Trainers. Foster a culture of teamwork, accountability, andcontinuous improvement. Provide professional development opportunitiesto enhance program delivery. Ensure Organizational Strategic Alignment,Stakeholder Engagement, and Contractual Compliance Establish andmaintain strong partnerships with union representatives, hotelemployers, and workforce development funders. Support the execution ofthe organization’s strategic plan while actively contributing to theexecutive leadership team, fostering collaboration and alignment withorganizational goals. Act as the primary liaison between the Job SeekerProgram, union partners, employers, and funders. Represent theorganization at industry events. Prepare and present reports on programoutcomes, enrollments, completions, job placements, and retention ratesto the Executive Director and Board of Directors. Develop and manage theprogram budget, including expense tracking and management, ensuringefficient use of resources. Work with the administrative and financeteams to ensure compliance with internal controls. Oversee DocumentationProcesses and Procedures Oversee the accurate collection, securestorage, and verification of documentation for enrollment eligibility,performance tracking, compliance with support services,pre-apprenticeship and apprenticeship records, as well as job placementand retention monitoring. Administer external data systems related toprogram management in collaboration with external stakeholders,including but not limited to BAMS, Apricot, and the Division ofApprentice Standards portal. Develop and execute standard operatingprocedures (SOPs) to ensure contractual compliance and enhance programefficiencies.

All BEST staff members:

Support colleagues working inother programs. Lend a hand as needed. Accurately capture and enterclient and service delivery data into our Salesforce database in atimely manner. Develop strong working relationships with colleagues andexternal partners, and participate in meetings to foster theserelationships. Communicate effectively with colleagues, clients, andpartners. Please send resume and letter of interest to:

GetInvolved@BESThtc.org. Ma. residency required