Software Support & Training Manager Position Available In Hamilton, Tennessee

Software Support & Training Manager 4.3 4.3 out of 5 stars 832 Georgia Avenue, Chattanooga, TN 37402 Job Summary We are seeking a Software Support & Training Manager who will work under the general supervision of the Director of IS & Technology. The Software Support & Training Manager will provide core support to the firm’s general audience of attorneys and staff. They will be responsible for defining, developing, implementing, managing and coordinating all aspects of end-user applications training and support for the firm. This person will also be responsible for managing the relationship with and personnel of our outsourced Helpdesk (Service Desk). Responsibilities User Support Services. Provides day-to-day support of technology. Provides end-user training on firm applications. Keeps current on the latest technology trends, and stay up to date on the latest capabilities of the applications that are utilized within the firm. Training Development. Oversees and creates curriculum/training for 250 users, including more than 125 attorneys, based in 4 geographically dispersed offices. Design, develop, implement and facilitate instructor-led classroom training, as well as virtual training sessions via Microsoft Teams. Make use of the SavvySMART learning management system which has readymade training courses for many of the products that we use, as well as training resources and documentation created by the vendors that create the software used by Miller & Martin. Delivery. Works with administration and managers as necessary to provide training and support to our end users. Consults with administration, managers and attorneys in providing assistance with the development and direction of training needs. Delivers processes and programs to improve professional, technical, and personal skills and abilities. Plan Development and Monitoring. Support and manage at expert level our SavvySMART learning management system. Responsible for identifying technology and business process education/training needs within the firm and initiating training programs accordingly, with key performance indicators (KPIs) in mind. Manages processes associated with the maintenance of the learning management system (LMS). Includes development of skill and competency standards desired or required for various populations within the legal operation. Supervisory Responsibilities. This position will be responsible for managing the relationship with and personnel of our outsourced Helpdesk (Service Desk). This includes managing the Helpdesk team members, reviewing surveys of their performance and ensuring that they have the appropriate knowledge and drive to deliver the highest level of quality support to our end users. Qualifications A bachelor’s degree is preferred. Experience may substitute for a degree. Five or more years of experience in a similar training role, preferably within a law firm.

Experience with:

The Microsoft Office Suite iManage Work 10 Litera Drafting and Document Comparison tools

Nitro PDF Pro Bighand Digital Dictation and Prebill Manager Aderant Expert Competencies:

The following are competencies required to be successful in this position: Effective Communicator (Written and Oral) The ability to communicate clearly and coherently, interpreting information and adapting communication to suit particular situations and audience needs. Strong Interpersonal Skills The ability to develop and maintain relationships with others, and to work with others toward a common goal by working cooperatively, developing positive relationships, and providing information and assistance willingly. Detail-Oriented The ability to develop and apply comprehensive planning and organizing strategies to ensure projects are appropriately prioritized and resources are used effectively and efficiently. Proactive The ability to see opportunities to make improvements and independently choose strategies to achieve them; envisions new and innovative possibilities and acts on them independently to achieve benefits. Technical Skills/Learning The ability to quickly learn and integrate new technical skills and knowledge; seeks out avenues to enhance technical skills. Join us in fostering a knowledgeable workforce that is equipped to meet the challenges of today’s dynamic work environment!

Job Type:

Full-time Pay:

$78,000.00 – $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Ability to

Commute:

Chattanooga, TN 37402 (Required) Ability to

Relocate:

Chattanooga, TN 37402: Relocate before starting work (Required) Willingness to travel: 25% (Required)

Work Location:

In person