Labor Department Resource Associate Position Available In Capitol Planning Region, Connecticut

Labor Department Resource Associate Hybrid Recruitment # 250611-5250SH-001 Location Wethersfield, CT Date Opened 6/16/2025 12:00:00 AM Salary $66,733 – $83,328/year Job Type Open to Agency Employees Close Date 6/24/2025 11:59:00 PM Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits) + + + + Introduction Are you a current DOL employee seeking your next opportunity? If this sounds like you, we encourage you to apply! At the State of Connecticut (https://portal.ct.gov/) , Department of Labor ( DOL (https://portal.ct.gov/dol?language=en_US) ) we are dedicated to encouraging an environment where you can thrive and make a meaningful impact. As a Labor Department Resource Associate (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?

ClassNumber=5250SH&R1=undefined&R3=undefined) , you will be responsible for a wide range of duties to support the Systems Operations Support (SOS) Unit. This role will consist of working with the SOS Operations Coordinators and Programs and Services Coordinators to support the agency’s ReEmployCT system.

POSITION HIGHLIGHTS + LOCATION

Wethersfield , CT +

UNIT:

Systems Operations Support (SOS) Unit +

SHIFT:

First (full time) +

SCHEDULE:

Monday through Friday from 8:00am – 4:30pm with flexibility +

NOTE:

This position is open to current DOL employees only. Please see selection plan for additional details. As a Labor Department Resource Associate, you will: + Providing technology support and training within the ReEmployCT unemployment insurance program, Benefits/Tax/Appeals. + Collaborating with operations within the consortium ReEmployUSA, which includes Mississippi and Maine. + Assisting with the implementation of new systems and technologies to improve efficiency and effectiveness. + Analyzing data and conducting research to find ways to improve processes. + Assisting in the development of training materials and conducting training sessions for staff and external partners. + Handling customer inquiries and resolving issues in a timely and professional manner. + Maintaining accurate records and documentation of all interactions and transactions. + Compiling data from ReEmployCT, and enter into the federal reporting system as required. + Assisting with external and internal user account creation, assigning role-based privileges, and monitoring for accuracy in such privileges.

WHAT WE CAN OFFER

YOU- As a current agency employee you will receive the same excellent benefits you are accustom to. + Visit our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page! + Work at a Forbes-recognized company! Connecticut is proud to be featured on both America’s Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers. + Professional growth and development opportunities. + A healthy work/life balance (https://www.youtube.com/watch?v=y6n9M1Qd5fo) to all employees.

ABOUT US DOL

is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-integrated services that serve the needs of our customers.

START WITH US, STAY WITH US, GROW WITH US

Selection Plan

IMPORTANT

In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

FOR ASSISTANCE IN APPLYING

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en_US) for additional support throughout the recruitment process.

BEFORE YOU APPLY

+

Meet Minimum Qualifications:

Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. +

Educational Credits:

List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting. +

Resume Policy:

Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position.

This documentation may include:

a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. +

Preferred Shift/Location:

Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. +

Timely Submission:

All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing

DAS.SHRM

@ct.gov. +

Salary Calculations:

For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. +

Note:

The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY

+

Referral Questions:

This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). +

Prepare For An Interview:

Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! + Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. + The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. +

Note:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS?

WE’RE

HERE TO HELP

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Pamela Rochette at pamela.rochette@ct.gov . Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS

(NATURE OF WORK) In the Department of Labor this class is accountable for such activities as program development, automation support, grants and contract development, monitoring and evaluation or training and/or technical assistance to field staff or centrally located direct service providers. The class may function in such areas as operational support, appeals, program policy and staff development.

EXAMPLES OF DUTIES

+ Performs such activities as program development, automation support, grants and contract development, monitoring and evaluation or training and/or technical assistance to field staff within various units or program areas; + Develops and presents training programs in assigned functional areas; + Identifies problem areas and recommends corrective action to remedy deficiencies in meeting program goals; + Monitors programs and activities for completeness, compliance with legal mandates, fiscal requirements, efficiency and customer satisfaction; + Assists in planning and development of new programs; + Analyzes need for new or enhanced data processing capability within programs and facilitates development or modification of systems to meet program needs; + Analyzes impact of state and/or federal legislation and regulations on departmental programs and procedures; + Adapts federal regulations for state use and develops appropriate procedures for implementation; + Develops procedural manuals and drafts informational memorandums; + Prepares federal, state and/or agency reports; + May speak before professional groups and labor organizations, municipalities, employers or community groups regarding programs and services; + May serve as a team leader assigned to conduct program reviews of various unit operations; + May provide input regarding budget requests within functional and/or program areas; + May conduct investigations and monitor internal security procedures; + Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

+ Knowledge of + job service, unemployment insurance or employment and training programs; + relevant state and federal laws, statutes and regulations; + effective interviewing techniques; + Skills + interpersonal skills; + oral and written communications skills; + problem solving skills; + Ability to + interpret and analyze laws, policies, regulations and legal precedents; + train.

MINIMUM QUALIFICATIONS – GENERAL EXPERIENCE

Seven (7) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.

MINIMUM QUALIFICATIONS – SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in program development, automation support, grants and contract development, monitoring and evaluation or training and/or technical assistance.

NOTE:

For state employees this experience is interpreted at the level of a Labor Department Associate Community Services Representative performing work in the targeted program area.

MINIMUM QUALIFICATIONS – SUBSTITUTIONS ALLOWED

+ College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree. + A Master’s degree may be substituted for one (1) additional year of the General Experience. + For state employees one (1) year of experience as a Labor Department Adjudications Specialist, Labor Department Career Development Specialist or Labor Department Business Services Specialist performing technical work in the targeted program area may be substituted for the General and Special Experience.

PREFERRED QUALIFICATIONS

+ Experience conducting User Acceptance Testing (UAT) and using support tools/applications for defect reporting and documenting. + Experience receiving internal customer inquiries reporting a problem, troubleshooting, and determining resolution. + Experience utilizing Microsoft Office tools in Word, Excel, Outlook, and TEAMS. + Experience participating in system function development, including application development analyzing, artifact and function research, participating in requirement sessions, facilitating requirement sessions, and validating the requirements. + Experience compiling statistical data, providing results, and using tools/resources to support this activity. + Experience with the ReEmployCT unemployment system (initial claims, weekly certifications/payments, overpayments, integrity, non-monetary, monetary, Employer experience (merit rating), Modernization/SOS, and Tax or Appeals functions. + Experience working with different units on a project or for a common goal. + Experience handling multiple assignments, managing time, and prioritizing.

SPECIAL REQUIREMENTS

+ Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e., must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Resource Associate in a veterans program position must meet the eligibility requirements under Title 38. + Incumbents in this class may be required to travel. + Incumbents in this class may be required to speak a foreign language. Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online