Learning Delivery Specialist Position Available In Broward, Florida

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.

• GET TO KNOW ALORICA

• At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

• JOB SUMMARY

• Performs responsible supervisory work educating, testing, and coaching new hires to a specified account using curricula and materials specialized to a particular account. Direct supervision is exercised over subordinate personnel.

• JOB RESPONSIBILITIES

• Conducts new hire, program revision and remedial training following instructional guides
• Evaluates trainee performance
• Provides written evaluations of employee performance to management as required
• Maintains positive, consistent communication with departments and corporate staff
• Reports on progress of assigned projects to Training Manager
• Maintains ongoing dialogue with department heads as needed
• Maintains accurate training records

• OTHER RELATED DUTIES

• Perform other duties as assigned

• Minimum Education and Experience:

   

• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Two (2) years’ experience in training and/or customer call center experience

• Knowledge, Skills and Abilities:

• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions, products, and policies
• Ability to communicate effectively both orally and in writing
• Excellent listening skills
• Demonstrated proficiency of presentation skills
• A wide degree of creativity and latitude is expected
• Knowledge of Microsoft Word, Excel, and PowerPoint

• Work Environment:

• Ability to work in a fast paced, ever changing environment

• Physical Demands:

• Some domestic travel
• Ability to stand while conducting training classes
• Ability to travel to centers to deliver training or to monitor, evaluate and coach team members Equal Opportunity Employer – Veterans/Disabled