Learning & Development Service Trainer Position Available In Hillsborough, Florida

Learning & Development Service Trainer
Jacksonville, FL, USA • Tampa, FL, USA Req #7022
Thursday, May 8, 2025
About Asbury
Asbury Automotive Group (

NYSE:

ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Asbury’s Learning & Development Team
Asbury’s Learning and Development Team is an innovative and connected one. Our goal is to support one another, have a fun and collaborative culture, and strive to be the most Guest-Centric Asbury team members who help others achieve greater success.
Asbury’s Learning & Development Team is currently seeking Service Trainers for our East and West Coast markets! If you have the DRIVE to inspire others to learn, grow, and develop in their careers, we encourage you to apply!
What You’ll be doing!
As a Trainer on our Team, you will be responsible for coaching and inspiring all new and current team members to provide exceptional Guest experiences and consistent moments of magic in the automotive retail space! Additionally, our Trainers will be responsible to conduct classroom training or in-the-moment coaching on a weekly basis that continually emphasizes Asbury’s North Star & Compass and DRIVE values while training our dealership’s service team members on how to be more effective in their roles. As an L&D Service Trainer, you may be called upon to assist our Service Departments with team member onboarding, team member process and sales improvements, team member DMS/CRM training, and operational improvements.
Duties/Responsibilities
Facilitate classroom training to all new and current team members on Asbury’s Guest-Centric Experience
Facilitate classroom training to all new and current Service team members specific to their roles
Schedule classroom trainings using Asbury-produced training materials
Prepares all necessary student materials prior to the start of the classroom
Displays energy, enthusiasm and the ability to engage participants in a classroom setting
Engages team members in challenging and meaningful classroom trainings
Cultivates a friendly learning environment
Promotes classroom interaction and activity; addresses challenges in the classroom setting with a positive demeanor
Solves problems quickly, while multitasking
Submits a summary of weekly classroom activities
Clearly communicates Asbury’s Mission, Vision and expectations
Knowledgeable in latest Asbury technology
Knows, understands, and promotes Asbury’s policies and compliance
Serves as a role model, coach and trainer to all new and current team members
Drives and motivates others toward providing an exceptional Guest experience
Communicates and works with Regional Support/Directors, General Managers, and Service Managers to understand business challenges and works to resolve them through future training
Provides regular feedback to Leadership regarding current class attendees and program changes
Assists all Asbury regions and dealerships
Assists in creating and updating training materials
Assists in other Asbury and dealership operations as requested
Performs other related duties to benefit the mission/vision of the organization
Education & Experience

MUST HAVE

experience as either a Service Manager or Service Advisor in the Automotive retail space
Must have a minimum of 2-4 years of previous experience in either position listed above
Previous roles in formal automotive Fixed Operations training is a plus
Must be able to travel approximately 75% of the time

Pay and Recognition:

Weekly pay
Paid holidays & paid time off Deferred Holiday Pay Match Paid training Stock Awards(select management and front-line team member’s eligible
Insurance /

Retirement:

Insurance:

medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid Parental Leave Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development Continuous training through Asbury’s Internal Learning Management System Professional growth and development opportunities Additional advantages: Student loan relief resources Employee assistance program Employee discounts on parts and service repairs Scholarship awards Opportunities to join our community service initiatives, which includes paid volunteer hours Aggressive Employee referral program with bonus opportunities

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.