Career Development Specialist 1 (CDS-1) Position Available In Madison, Florida
Tallo's Job Summary: The Career Development Specialist 1 (CDS-1) provides direct customer service, assists job seekers with technology applications, and supports front desk operations. The role involves conducting assessments, offering career guidance, and ensuring timely service delivery. This apprentice-style position offers growth opportunities with commensurate pay.
Job Description
- General DescriptionThe Career Development Specialist 1 works primarily to provide direct customer service and support.
A significant part of the CDS-1 duties include assisting job seekers in accessing and using a technology program application to complete job search functions. The CDS-1 also supports front desk activities and tracking of job seeker traffic through the appropriate data systems, and general communication activities both verbal and written.
- Essential Job Functions
- CDS-1
- Maintain a professional and excellent customer service by assisting customers in employment planning and ensuring timely delivery of services
- Interview and assess career seekers to determine their qualifications, work history, job search strengths and challenges, and areas of interest
- Assist customers in use of technology and electronic processes, including equipment for hearing
- and vision-impaired. This also includes resetting passwords and setting up accounts in necessary systems
- Conducts informal assessment to determine job seeker immediate need(s) for service
- Directs job seeker and advises them on next step
- Screens veterans for specific services
- Introduces job seeker to process, provides overview of services, assists job seeker in completing orientation or steps to registration
- Answer questions about eligibility to the public and customers
- Follows up with customers, through one-on-one meetings, email, and/or phone discussions
- Trains customers on how to use online systems to complete a full application in order to receive services and perform job searches
- Assists job seekers with resume development
- Provides limited direction but assists willingly Connect claimants
- Reviews, updates, develops and disseminates career information resources
- Ensures proper and timely documentation in required data systems
- Elicit and communicate information effectively and determine eligibility for various levels of services; interprets and explains information such as eligibility requirement, application process details, and use of online job seeker system; refers applicants to other agencies for assistance
- Conducts regular follow-ups with job seeker customers to facilitate job referral, reemployment and the gathering of placement employment outcome data
- Work in collaboration with others
- Provides communication support to all co-workers
- Maintain confidentiality with all customer, co-worker, and organizational information
- Participate in development of processes and procedures to improve organizational effectiveness and meet CSNF goals
- Participate in job fairs and other related events as requested
- Maintain regular schedule of professional development and training per policy
- Keeps up to date with labor market activities and developments
- Maintains relationships with external agencies or professionals on referrals of customers
- Contributes knowingly to assigned industry group(s)
- Maintains compliance with all policies and procedures
- Monitor services and cases assigned
- Maintains a good monitoring record
- Earns Tier 1 credential in first 6 months of employment
- Performs other job functions as required.
This is an apprentice-style position, allowing the successful candidate to grow in learn while earning commiserate pay•
