Application Support Specialist Position Available In Miami-Dade, Florida

Application Support Specialist Mariapps Marine Solutions US Miami, FL 33156 OnboarD Software is a subsidiary of MariApps Marine Solutions Ltd., a member of the Schulte Group, a 140-year-old family-owned ship owner and ship manager with a global network of over 30 offices in major shipping locations. Headquartered in Miami, Florida, OnboarD is a well-established provider of software solutions for the global cruise and maritime industry with key software products that include its flagship product IssuTrax™, suite of web and mobile tools to maintain, manage, report and improve shipboard spaces and assets. OnboarD’s solutions enhance the guest experience, staff productivity, and increase efficiencies by automating guest requests, issues, and unplanned maintenance orders to improve communications between departments, increase productivity, and reduce inefficiencies. We have recently rebranded our products to cruisePAL, a comprehensive suite of shipboard and shore-side software solutions tailored for the cruise industry.

Visit http:

//www.cruisepal.com for more information.

Our Opportunity:

Onboard Software is looking for an enthusiastic Application Support Specialist to join our team. This individual will provide excellent customer service and be the contact point for our clients requiring assistance with our software and troubleshooting. They will be able to develop a rapport with the customers they are supporting, earning their trust and confidence in our products as they resolve technical issues or questions on how to best use our tools. The goal of our team is to ensure our support team delivers excellent user experience.

Your Responsibilities:

Maintain a thorough understanding of our products and guide customers on their most beneficial features and functionalities. Swiftly and efficiently resolve customer inquiries, achieving the highest levels of client satisfaction. Forge strong customer bonds by effectively addressing complaints and recommending improved methods and techniques. Facilitate customer training sessions via phone/Teams and onsite visits, as required. Assess, organize, and prioritize issues by their severity and impact on customers. Create, gather, and refresh essential documentation, including training materials, technical manuals, and FAQs, to aid in problem resolution and customer education. Provide on-call support after hours on a rotating basis to ensure continuous service. Develop technical documentation, knowledge base articles, and enhance software reliability through rigorous testing. Actively seek out and suggest enhancements to our products to elevate customer experience. Engage in the testing and deployment of our software directly at customer sites, ensuring successful integration and function. Some travel may be required to customers’ locations.

Your Qualifications:

Strong customer service skills, with professional proficiency in English. A self-motivated individual with keen attention to detail. Ability to multitask and adapt in a dynamic environment. Strong organizational and time management skills. A proactive approach to learning new software technologies. Exceptional analytical and problem-solving capabilities. At least 1 year of experience in software application support or similar roles. Experience with software solution implementation at customer locations. Comfortably conduct training sessions and presentations.

Your Technical Abilities:

Solid understanding of Microsoft Windows, including Windows Server and command line tools. Proficient in SQL Server T-SQL with basic database administration knowledge. Experienced in software installation and upgrades. Familiar and adept at using various mobile devices, including Android and iOS. Nice to

Have:

Previous experience onboard cruise ships, working for cruise line or hotel, knowledge of the travel/cruise industry On-site training experience. If you are passionate about technology and enjoy solving problems while providing exceptional support, we encourage you to apply for this exciting opportunity as an Application Support Specialist.

Job Type:

Full-time Pay:

$60,000.00 – $80,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Schedule:

8 hour shift Monday to Friday On call Weekends as needed

Work Location:

In person