Sr Client Trainer (Backoffice) Position Available In [Unknown county], Florida

Company Cox Automotive – USA Job Family Group Customer Care Group Job Profile Sr Client Trainer Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % Yes 100% of the time Work Shift Day Compensation Compensation includes a base salary of $72,200.00 – $108,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description The Back-Office Domain Senior Client Trainer is responsible for leading onsite and virtual installations while serving as an escalation point for the Client, focusing on Dealertrack DMS Accounting applications. This team member will also be required to deliver onsite and virtual consulting. In this position, the Senior Client Trainer will be responsible for keeping up with new products and system enhancements, developing training material, and making sure all client issues are tracked for resolution. This role will also require a proven track record of success, a higher-level mastery of the Dealer Software Solutions suite of products, and training techniques/assessments for dealers and dealer groups. What You’ll Do Lead installs for client delivery of Dealer Software Solutions and Products in the assigned domain. Effectively coordinate the dealership delivery of the product and solution with a team of onsite or remote trainers. This includes managing all dealership training documentation, including the training agenda, daily training reports with class attendance and training issues, implementation progress, training recaps, support tickets, and other training communication. Communicate with peers across departments to organize and collect training documentation, content, agendas, reports, support cases/tickets, and communicate delivery to the team and Client leadership. Conduct training with a compelling consultative delivery approach, driving dealers to utilize solutions and products better, building a stronger relationship with Cox Auto, managing the DMS launch, enabling the dealer’s product solutions, and activating monthly revenue billing with the dealer. Perform follow-up training and consulting by developing custom consultative training plans for the dealer to increase the dealer’s utilization of the tools overall and drive efficiencies, sales, and revenue goals. Provide direct Coaching to Client Trainer II’s during new hire and domain certification training, completing and reviewing full performance scorecards for shadow assignments. Assist with departmental projects, such as new software and product releases and training, efficiency projects, and new hire training. Must maintain expert-level knowledge of the DMS Software Solutions products in the domain, including product settings, features and benefits, system functionality, and settings cause & effect relationships. These responsibilities are in addition to the Client Trainer II role.

Travel Required:

The ability to travel 100% as needed is required. However, some assignments could be remote. Who You Are Minimum Bachelor’s degree AND 4+ years of related/relevant work experience required OR Master’s Degree and 2+ year of related/relevant work experience OR Ph.d./Doctorial Degree and 1+ years of related/relevant work experience OR 8+ years related/relevant work experience without a degree. Experience with the following software solutions – Salesforce CRM and Dealertrack DMS Must have experience supporting Dealertrack DMS Backoffice Implementation Successful and proven track record in scorecards and quarterly reviews with Management. Shows consistent ability to train and consult new install dealer with full suite of products in domain; full comprehension and delivery of products, exhibiting skill set to manage a new install training. Track record in effectively coaching Client Trainer II’s or employees on product comprehension, delivery skills, consulting strategies, and troubleshooting abilities. Demonstrates ability to customize and complete consultative follow-up training to meet dealer needs. •Priority consideration will be given to those already in a Back Office Domain Client Trainer II role or those with prior Dealertrack DMS Implementation experience.•Preferred Two years of DMS comptroller, accounting, back office, retail automotive management. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline:

06/27/2025 Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.