Senior Support Analyst, AMI Training Center Position Available In DeKalb, Georgia

Senior Support Analyst, AMI Training Center
Atlanta, GA

Function:

Corporate
Job Type Full-time

Job ID:

R00128608

Company Description
AbbVie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. Follow @abbvie on , , , and .
Job Description
Come to work each day with an inclusive and collaborative Business technology team! As a Senior Support Analyst, AMI Training Center in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.
The Senior Support Analyst, AMI Training Center provides direct support to the AMI Training Center in Atlanta. These centers provide immersive, technology-driven learning experiences for healthcare professionals (HCPs) in medical aesthetics. This role provides hands-on technical support, ensuring seamless operation of IT and AV systems used in training sessions.
Responsibilities
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Uses appropriate tools to collect, correlate and analyze data; records and maintains technical data for use in developing operating and instruction manuals. Conducts tests; develops preliminary findings for review by experienced analysts. Assists in the development of standards and procedures. Prepares written reports of work. Applies and executes standard information systems theories, concepts and techniques.
Provides end-user support by assisting staff and customers with IT and AV-related issues, including but not limited to hardware, software, network connectivity, and AV/digital displays.
Determines approach and solution to problem when issue is within scope of own ability and escalates advanced technical problems to appropriate teams.
analytical thinking skills to diagnose and make recommendations on systems. Incorporates knowledge of business and technology to make recommendations. Translates data gathered from user discussions into business requirements. Identifies business/system needs and recommends solutions. Assists with the testing strategies and develops preliminary findings.
Analyzes departmental processes and needs and makes recommendations that are the most effective means to satisfy those needs. Analyses the most complex work procedures and job methods and presents concepts to simplify those procedures.
Work is performed and technical decisions are made with a high degree of independence and performance is judged by results obtained.
Works effectively with team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions.
Qualifications

Required:

Bachelor’s degree plus 5 years technical experience, or Master’s degree plus 4 years’ experience. Experience in a Business System Analyst role.
Systems Testing and IT Implementation. experience.
Experience in Audio Visual, PCs & MAC essential
Report onsite 5 days a week
Nice to have:
Supervisory experience