Program Trainer Position Available In Suffolk, Massachusetts

Description The BEST Program Trainer(s) will participate in the comprehensive training plans to implement the replacement of our customer’s current financial system. The new cloud-based financial solution includes Core Financials, Expenses, Grants Management, Project Management, and Project Billing. The goal of the training plan is to prepare users of the new financial solution to effectively use the solution and understand the business process changes required for successful adoption. Trainers will report to the BEST Training Lead. Working under the direction of the BEST Training Lead, the Trainer will be responsible for:

• Developing and reviewing training materials.
• Developing and revising job aids and resource documents.
• Planning of training sessions.
• Coordinating training logistics including location, rooms, and equipment.
• Tracking and reporting training attendance and outcomes.
• Training individuals (one-on-one, and in small and large groups).
• Participating in software testing.

The Trainer must be a skilled facilitator, able to communicate clearly and concisely with diverse audiences, in both oral and written contexts, and should be comfortable giving and receiving feedback. Specific Duties Trainers will have a solid understanding of adult learning principles with the ability to apply them in a training setting, strong presentation and facilitation skills, well-developed communication skills both oral and written, superb organizational skills, keen attention to detail, and the ability to identify inefficiencies and recommend training solutions to improve learning outcomes. Working under the direction of the BEST Training Lead, the Trainer will:

• Apply a structured methodology to design, develop, review, and deliver course materials, job aids and performance support tools.
• Ensure training content is accurate and complete by reviewing and updating for our clients specific needs for training materials prepared by the SI and product vendors including participating in course test activities using test scripts or instructions.
• Collaborate with program team members, functional subject matter experts (SMEs), agency employees and stakeholders, SI and product vendors, to execute the Training Plan.
• Partner with members of the Office of the Comptroller stakeholders (Learning & Development, Human Resources, Communication) to facilitate the review and revision of existing training materials and resources.
• Assist the BEST Training Lead with coordination and status reporting of training activities and provide regular, timely updates as required.
• Work with agency trainers to prepare them for participation in the training program.
• Plan training sessions, prepare training materials and coordinate location, room, and equipment logistics prior to each training session.
• Monitor enrollment, track attendance and report on learning outcomes.
• Conduct demonstrations, hands-on, classroom, on-line, or auditorium type of training as appropriate.
• Develop videos including instructional tutorials, presentations, and step-by-step actions in the new financial solution.
• Work with BEST Program Quality Assurance and Test Lead to ensure accessibility of all training materials.
• Ensure that tasks and outputs are completed in a timely manner, of the highest quality, and are tailored to the unique needs of the project’s stakeholders.
• Work with our customer to provide post-implementation support, identify issues and mitigate risks. Additional Skills & Qualifications
• Travel to other customer sights may be needed.
• Successful candidates will have an energetic, can-do approach to work and are individuals who track and follow up on tasks independently, who seek out additional work, and who recommend ways to improve upon current activities and systems.
• Experience in providing training for users undergoing significant business process change because of an IT system upgrade or replacement project.
• Demonstrated experience with multimedia and instructional design tools such as Captivate, Camtasia, and Snagit.
• Experience with project-related tools such as SharePoint, Jira, and Confluence
• Training experience in large organizations with the following Financials characteristics: o Sophisticated Chart of Accounts to support budget controls and reporting across multiple units or organizations o GAAP reporting o Federal Grants Management o Project Management o Asset and Inventory Tracking and Management o Procurement and Contracting o Billing and Accounts Receivable o Data Reporting and Analytics.

In your response, please provide answers to the following questions: 1.How many years of direct experience does the candidate have in developing and delivering training in a large-scale organization? Please specify what tools were used to create materials and if materials were presented virtually, in person, printed, or online. 2.What materials have you used to create training materials? (e.g., business requirements, system documentation, interviews, test scripts, other) 3.Please list any relevant professional certifications the candidate has. Experience Level Intermediate Level Work Structure Hybrid/On Call- Onsite 4 times a month with 2 mandatory Tuesdays determined by customer.