Director, Professional Services & Training Global Position Available In Cumberland, Maine

Director, Professional Services & Training Global at Snowflake Inc. in Portland, Maine, United States Job Description Build the future of the AI Data Cloud. Join the Snowflake team.
The Professional Services & Training (PS&T) Team accelerates customer adoption and drives customer business objectives. We do this through a portfolio of services, delivered by world class consultants that leverage our leading practices, methodologies and tools.
This environment is fast-paced, upbeat, growing quickly, and highly collaborative. Joining our team represents a unique opportunity to work on a truly disruptive software product while gaining hands-on experience as part of an innovative and driven team of professionals.
We are seeking a dedicated and experienced Operations Leader to support and elevate our business. This role combines multiple areas of critical focus and required competency. The ideal candidate will possess a background in Operations within a Professional Services environment, strong analytics skills, and a strategic mindset, with experience working at a global scale with senior stakeholders. We’re looking for a leader who can both dive deep into the details and work hands-on with our team to produce results, and who can drive a broader strategic agenda to support the Professional Services & Training business.
This is a unique management level role that would elevate the PS&T business by way of overseeing and driving a high functioning Operations engine. This is a remote position and can be based anywhere in the United States. At a high level, this role will require focus on the following: Project and delivery management, including resource management Data and analytics support Partner service and strategy Quality assurance and delivery validation Operations field support Technology infrastructure Financial management Executive level communications and presentations Team enablement This position is remote and can be based anywhere in the United States.

RESPONSIBILITIES

Team Enablement:

Oversee the ongoing execution of our Enablement strategy, working alongside our Enablement leader and PS&T leadership quarterly to proactively shape areas of focus

Data and Analytics:

Streamline operations processes leveraging AI, and support the business in building AI into reporting capabilities Support PS&T Leadership in accessing and applying data and analytics to drive improvement Build dashboards to communicate performance and trends across a series of key business metrics Assess and improve PS&T’s performance metrics, supporting leadership in capturing impact in consumption Collaborate with corporate analytics team to ensure consistency across analytics and support
Partner Services Own and oversee execution upon PS&T Partner Strategy, working with PS&T Leadership quarterly to continually shape areas of focus Oversee Partner servicing demands (i.e. contracting, SOWs, SubK process, etc) Deliver and oversee maintenance of centralized repository of Partner delivery capabilities

Quality Assurance and Delivery Validation:

Ensure quality control processes to maintain service standards and deliverables Continuously improve initiatives to enhance service delivery efficiency and effectiveness Maintain and improve Customer Satisfaction review process

Ops Field Support:

Ensure Ops partners are aligned at the geo level globally as strategic partners to PS&T leadership, enabling”dotted line” reporting to geo leads

Technology Infrastructure:

Develop or maintain systems for day-to-day operations focused on in-house capabilities where possible to tune/specialize the business supporting infrastructure Partnering with IT to drive process improvements across PS&T (Certinia, SFDC, Smartsheet, Sigma, Cortex, Gemini, Co-Pilot, etc).

Legal and Compliance:

Regular coordination with Legal Partners, focusing on risk assessment and management to identify and address potential legal and compliance issues Oversee contract management support to streamline the execution of contracts and SOWs

Financial Management:

Prepare and present weekly forecasting calls with PS&T leadership, with capability to dive into the numbers alongside our leaders Regular coordination with Finance Partners Work within accounting systems to manage invoices, expenses, and financial reporting Oversee budgeting and forecasting to plan for future growth and investment, including departmental budgeting in motion with Finance Own reporting insights to drive business decisions based on team needs, trends, predictions, hot spots, etc. and ensure regular execution and… For full info follow application link. Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.