One Stop Operator Position Available In Brunswick, North Carolina

One Stop Operator 3.4 3.4 out of 5 stars 50 College Rd, Bolivia, NC 28422 General Function Under general supervision, the One Stop Operator is responsible for the coordination of service delivery at the NCWorks Center in Shallotte and at various access points throughout Brunswick County. The One Stop Operator has a working knowledge of Workforce Innovation And Opportunity Act legislation, available services, and Cape Fear Workforce Development Board policy. Essential Duties and Responsibilites Implement human-centered practices to improve customer access and service outcomes. Manage facility operations, including scheduling, opening/closing, and ensuring proper staff coverage. Plan, schedule, and promote events for job seekers and businesses. Facilitate staff development, team-building activities, and regular meetings to enhance collaboration. Utilize Integrated Services Delivery, emphasizing staff cross-training and high-quality customer service. Maintain up-to-date workforce resources, labor market information, and program materials. Oversee facility maintenance, including soliciting bids and confirming repairs. Lead quarterly WIOA cross-agency leadership meetings with mandatory and additional partners. Manage the NCWorks Career Center certification process and updates per CFWDB and NCWorks requirements. Ensure compliance with federal, state, and local regulations regarding EEO, accessibility, and customer complaints. Stay informed on relevant DOLETA regulations, Cape Fear Workforce Development Board policies, and NCWorks guidelines. Submit reports and participate in meetings and projects as required by CFWDB staff. Use employer, customer, and staff feedback to drive continuous improvement and inform strategy. Conduct quarterly case follow-ups for designated WIOA Title I customers to meet performance measures. Submission of accurate, timely electronic reports. Minimum Qualifications Associate degree or higher from regionally accredited institution Two years of full-time work experience in or program management, career development, case management or other related workforce development service. Work experience in program coordination between local and regional level agencies. Ability to gather and synthesize information from a wide variety of people and sources Demonstrate telephone, computer and written communication skills Proficient in Microsoft Office applications Ability to maintain flexibility as needs of contract or contractor require BCC is an Equal Opportunity Employer