Training & Quality Manager Position Available In Durham, North Carolina

Training & Quality Manager Specialty Coffee Association – 4.7 Durham, NC Job Details Full-time $50,000 – $68,000 a year 2 days ago Qualifications Bilingual Spanish Program management English Korean Project management Quality assurance Chinese Senior level Communication skills

Full Job Description Summary:

The Trainer & Quality Manager oversees the quality of the learner’s educational experience when engaged with the SCA’s educational products. This role supervises regional trainers who are responsible for delivering educator training, product training and quality support in various markets. This role collaborates cross-functionally on new product design, educator onboarding, and resource development, while also ensuring adherence to program standards and enforcing quality assurance practices across all training initiatives. Global travel is required. Ideal candidates will have experience as an AST (Authorized SCA Trainer), Q Grader, or demonstrate a strong willingness to undertake relevant coursework.

Essential Functions:

Supervise and mentor all internal and external direct reports responsible for supporting regional educator training. Provide strategic support and escalation management for issues beyond day-to-day team operations. Provide guidance and coach direct reports to strengthen trainer support, enhance program implementation, and improve partner coordination. Collaborate with key stakeholders on the design and onboarding of new educational products. Lead training on new program offerings, ensuring trainers are equipped for implementation at a local or regional level. Coordinate product evolutions or design improvements based on product performance, observations, feedback and regional needs. Develop and oversee quality control mechanisms to ensure high standards in course content delivery, trainer performance, in both in-person and virtual learning environments. Uphold and implement organizational standards in order to promote course consistency, meaningful learner engagement, effective assessment practices, professional trainer conduct, and appropriate brand representation. Collaborate on the creation and dissemination of AST and Learner Bulletins. Serve as a liaison between regional teams and central operations to ensure unified messaging and policy adherence. Ensure Managers and trainers have access to updated guidelines and operational tools. Guide the design and implementation of AST incubators and Educator Summits to increase AST presence in key regions. Evaluate program impact and recommend design enhancements. Align special program formats with core curriculum offerings and new products.

Preferred Skills and Experience :

5+ years of experience in education or training program management, preferably in a global or nonprofit setting. Experience with curriculum quality assurance. Excellent organizational and project management skills with the ability to multi-task and manage your own time, priorities, and resources to achieve goals. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders. Demonstrated proficiency in leveraging digital tools, platforms, and systems to support efficient workflows, data tracking, and virtual collaboration in a fast-paced, remote environment. Demonstrated attention to detail, with the ability to identify and correct errors efficiently. Proven ability to lead effectively within diverse, multicultural, and cross-functional teams in complex organizational settings. Strong English language skills, bilingual in Spanish, Korean or Chinese a plus AST (Authorized SCA Trainer), Q Grader, or similar qualification a plus Willingness to take AST coursework, if not already authorized. Experience overseeing educational bootcamps, intensive workshops, or trainer networks. Requirements to Perform the

Job:

Ability to work remotely in a productive environment Access to internet Ability to meet travel frequency, as required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear; and frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. At times this position is very active and requires bending, kneeling, stooping, crouching, crawling, and climbing, frequently lifting and/or moving items over 50 pounds.