Learning & Quality Spec PRN Position Available In Camden, New Jersey

Learning & Quality Spec PRN
Location
US-NJ-Camden
Job

ID 42278

Category Professionals Shift 1 Type Per Diem Department Name Access Center 1 Federal Street
About Us At Cooper University Health Care, ourmitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have amitment to our employees to providepetitive rates andpensation programs. Cooper offers full and part-time employees aprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Cooper University Health Care seeks an enthusiastic, creative, and passionate professional to serve as a Learning & Quality Specialist in Enterprise Access. The Learning & Quality Specialist will work in collaboration with the Patient Access Center, Access Business Services, Access Center Management and Cooper Business Leaders to support training and job performance. In addition, this professional will also coordinate the development, maintenance, and evaluation of quality monitoring procedures and processes. This individual supports the delivery of exceptional experience to patients, customers, and physicians that contact the Patient Access Center and Access Business Services. The Learning & Quality Specialist incorporates Cooper’s mission and values within the Access Center and evaluates individual and team performance to ensure procedures and expectations are followed. The Learning & Quality Specialist will be responsible for the design, development, implementation and evaluation of varied learner materials for frontline new hire, refresher, informational, or career development purposes. He or she will be responsible for call quality initiatives and facilitate calibration sessions in support of supervisors. Participates in call quality and accuracy initiatives with analyzation of Epic ing, Call Monitoring, and Cooper Connect ing. Acts as covering supervisor as needed (as subject matter expert and floor support). Experience Required 3 years experience in a Center environment with demonstrated experience in both learning and quality capacity preferred Teaching or training experience is preferred; training experience within a medical or Healthcare environment a plus Experience in or knowledge of any of the following is preferred: Central Scheduling, Medical Terminology, Insurance Verification, Registration, Scheduling, Authorizations, Referrals Must be able to articulate and demonstrate an instructional/informational design methodology Must be knowledgable of performance measurements, quality initiatives, coaching and mentoring, staff development, and the unique demands of frontline staff Education Requirements Bachelors preferred. HS required Special Requirements Must be learner-focused, with the ability to develop targeted materials based on learner preferences, characteristics,petencies Strong instructional design abilities (via experience or education) especially related to needs assessment and customized development for varied learners preferred; knowledge of performance based instructional methodology is preferred Must have superior writing skills related to informational and instructional material, including the ability to present content in a non-paragraph and linear way. Experience with graphic design is a plus Must be a high-performing and facile PC user and an expert in the Windows Suite (specifically PowerPoint and Word). Experience with E-Learning and Alternative Media a plus Must possess solid classroom delivery skills related to motivating and capturing the attention of adult learners; must display high energy, confidence, a sense of fun, and the desire to provide a unique and memorable learning experience. A sample presentation will be required. Must be motivated, decisive, and a problem solver with excellent time management, leadership aptitude andanizational skills Must be a team player Must have demonstrated experience inmunicating effectively with all levels of management Must be able to work varied hours as business needs change (i.e., possible evening and weekend hours) Salary Min ($)
USD $26.00
Salary Max ($)
USD $44.00