Coordinator Training Position Available In Morris, New Jersey

Coordinator Training Delta Dental of

NJ – 3.6

Parsippany-Troy Hills, NJ Job Details Full-time $60,000 – $65,000 a year 11 hours ago Benefits Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Volunteer time off Life insurance Qualifications Microsoft PowerPoint Microsoft Word Microsoft Excel Management ADDIE Customer service Curriculum development Writing skills Mid-level Microsoft Office Content creation Organizational skills LMS Communication skills Teaching Negotiation Training delivery Instructional design

Full Job Description Job Title:

Training Coordinator Regular Full-Time Reports to:

Manager, Operations Shared Services Work Location:

Hybrid, Parsippany, NJ, US Salary Range:

$60,000 – $65,000

About Us :

Delta Dental of New Jersey, established in 1969 as the state’s largest dental coverage provider, has grown over more than 50 years to serve over 1.7 million people across New Jersey and Connecticut. As part of the national Delta Dental Plans Association, we connect over 75 million people with quality dental coverage through 139,000 groups nationwide. In Connecticut we operate through Delta Dental of Connecticut, Inc., which writes fully insured dental coverage. In New Jersey, Delta Dental of New Jersey, Inc. writes fully insured and self-funded dental benefit programs. Our comprehensive offerings include managed care, approved fee for service, PPO, and HMO-type programs, as well as dental access and individual dental plans. We also offer DeltaVision® in conjunction with VSP®, serving more than 88 million members through nearly 137,000 access points nationwide. With a team of 300 dedicated employees, we remain committed to innovation and excellence in dental insurance, as reflected in our Standard & Poor’s “A+” rating for financial strength. Our commitment extends beyond business through the Delta Dental of New Jersey Foundation, which awards nearly $1 million annually to support dental care for underserved populations, educational scholarships, and community programs. Our Mission Statement is to promote oral health to the greatest number of people by providing accessible dental benefit programs of the highest quality, service, and value. Join our growing team and be part of an organization that values associate development, promotes wellness initiatives, supports diversity, and provides opportunities to volunteer for causes you care about.

Benefits :

In addition to a great culture, we offer excellent benefits including medical, RX, dental and vision, life insurance, short- and long-term disability, spending accounts, and matching 401k. We value our associates and support everyone with learning and development, recognition programs, active wellness and diversity initiatives, tuition reimbursement, and generous paid time off to recharge – even paid time off to volunteer at causes that you care about. • see below for additional benefit information. Job Summary Develop and deliver formal training programs and implement workflows for Operations and other Departments. This position is also responsible for providing ongoing support of Delta Dental’s Quality Assurance program. Responsible for identifying learning and knowledge gaps, preparing associated curriculum and documentation including all training materials, SOP’s, and skill check materials, conducting new hire classes, training current associates toward advancement in their positions and providing refresher training as needed. Essential Functions & Responsibilities Training Development & Content Creation Obtain, organize and/or develop training procedure manuals, guides or other course materials and ensure understanding of and ongoing ability to meet service and claims position criteria Develop and deliver soft skills training Create Training plan, schedule, and materials for Corporate Initiative projects and collaborate with other business partners to identify opportunities to support learning and development Prepare and facilitate contingency training for represented positions during negotiation years to ensure business continuity Training Delivery & Instruction Prepare, update, and conduct Training Classes both onsite and virtually based on business needs Conduct 1 on 1 training with associates both for advancement and for refresher Utilize LMS and digital tools to manage training content, track learner progress, and deliver e-learning modules Training Assessment & Planning Conduct training needs assessments in collaboration with leadership to identify skill gaps and prioritize learning initiatives Develop training schedules (in coordination with leadership and WFM staff) based on the evaluation of the need Evaluate training effectiveness through surveys, assessments, and performance metrics to ensure continuous improvement of learning programs Performance Monitoring & Quality Assurance Provide weekly/ongoing feedback to new hires in training related to their performance Measure and evaluate performance of associates and review work for financial, clerical, system, and other errors to identify knowledge gaps Analyzes data using written procedures, policies, and guidelines as a standard for determining discrepancies Ensures Dental Insurance Company standards are maintained, and integrity is preserved in all areas of review Communication & Stakeholder Management Communicates with stakeholders regularly on the progress of all learning program participants, including new hires and other learners Presents with a professional demeanor and acts in a supporting role to associates consistently providing motivational and other feedback leading to our ability to meet strategic business objectives

Demonstrates Dental Insurance Company Core Values:

People, Innovation and Communication in all interactions Operational Support & Additional Duties Provide call and inventory support to maintain processing skills necessary for updating customer service and claims training materials Support Operations, OQA and other areas with projects as requested Other duties as assigned

Essential Qualifications DDNJ/CT Competencies:

Accountability Adaptability-Flexibility Communication-Listening Skills Customer Focus Confidentiality Ethics and Values Problem Solving-Analysis Attention to Detail Ability to Maintain Composure Dependability Self-directed – Ability to manage time effectively Independent Worker Competent Public Speaker Excellent Writing Skills Excellent Organizational Skills Knowledge, Skills & Abilities Proficiency with MS Office Suite – Word, Excel, PowerPoint, and Outlook Knowledge of instructional design methodologies (e.g., ADDIE, SAM) and ability to apply them in developing effective training programs preferred (but not essential). Experience creating digital content and using Learning Management Systems (LMS) to assign, track, and report on training activities. Strong technical skills and ability to learn and master new software applications as required Strong confident facilitation skills and ability to identify and adapt to different learning styles Skillful in navigating through current and new methods of technology to collaborate with colleagues and deliver training Ability to develop training curriculum and document workflows and other updates for training purposes Ability to present new information to adult learners in different ways until concepts are understood and learned Ability to design and implement assessments to evaluate learner comprehension and training effectiveness Agility in managing competing priorities and flexibility in adjusting to meet changing business needs Strong ability to coach, counsel and motivate Strong written and verbal communication skills, with the ability to engage and influence stakeholders at all levels. Required Physical Abilities The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit and perform extensive close keyboard and PC work Ability to walk, talk or hear Occasionally required to stand and reach with hands and arms Working Environment Ability to meet deadlines and attendance standards. The noise level in the work environment is usually moderate. This classification will be required to sign a confidentiality agreement. Experience, Education and Certifications Required Experience Required Previous experience teaching or conducting training programs Customer Service and/or Claims Processing experience Insurance and Dental knowledge Knowledge of Claims processing system (i.e., ICE preferred) Required Educational Level College degree or equivalent experience preferred but not required Certifications required/preferred

None Benefit Disclaimer:

The benefits set forth in this posting reflect DDNJ’s benefits policies in place at the time of posting, as are made available to other similarly situated employees of DDNJ, although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. DDNJ reserves the right, in its sole discretion, to prospectively modify or terminate any of its benefits plans or programs at any time and for any reason, to the extent permitted by applicable law. DDNJ complies with all applicable state and federal wage and hour, pay equity and pay transparency laws.

Primary Location Full Time Salary Range:

In addition to salary, Delta Denta of New Jersey’s offerings may also include, for eligible employees, discretionary and formulaic incentive awards. Available offerings may vary by geographic location, job level, skills, experience, qualifications, education and date of hire. Delta Dental of New Jersey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Delta Dental of New Jersey invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need reasonable accommodation, please contact :