Counselor II Position Available In Miami-Dade, Florida

Counselor

II 2.5 2.5

out of 5 stars 2121 NW 21st Street, Miami, FL 33142

Job Title:

Counselor II Department:

Mission Services Division Reports To:

Work Services Supervisor FLSA Status:

Non-Exempt Prepared By:

V.P. of

Mission Services Approved By:

V.P.

Human Resources Summary:

The Counselor II position is responsible for the case management and vocational rehabilitation process of the participants inside Goodwill and those in stable work positions under the Supported Employment program. This position includes Participant intake program development, referral, and termination process.

Essential Duties and Responsibilities:

Provides coaching, counseling services, and intervention on an ongoing basis in the areas of personal and social adjustment, work training, work behavior, habits, attitudes, productivity, values, etc., as it relates to the participants’ overall rehabilitation plan. Maintains detailed case records and follows procedures according to contract sources, funder, and agency requirements. Ensures timely development of written case management documentation, such as individualized program plans, Referrals to Rehab, progress reports, case notes, quarterlies and annual reports, individualized performance evaluations (IEE), case reviews, etc. Monitors and evaluates participants’ progress; Participates in case review meetings with stakeholders and provides guidance and coaching to help participants resolve issues and remain motivated to maintain employment. Connect participants to additional resources such as financial aid, vocational training, extensive counseling and therapy services, medical care providers, or other state and local assistance as needed. Ensure participant information is entered into appropriate forms, databases, or reports promptly and maintain confidentiality requirements. Responsible for generating, maintaining, and reporting monthly caseload tracking of documents and face-to-face contacts (first workday of the month). Responsible for administrating program satisfaction surveys to participants at termination or once per year. Supervise the special transportation of participants as needed. Comply with the agency’s policy and procedures and Commission on Accreditation of Rehabilitation Facilities standards. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

Experience providing counseling and job coaching to adults with disabilities. Must have the ability to establish and maintain good working relationships with community partners. Must be flexible, multi-task orientated, and able to prioritize job duties with minimal supervision, including flexibility in work hours. Must always exercise discretion and confidentiality. Must attend required meetings. Must have good written and computer skills necessary to perform job duties. Must follow all safety procedures and correct safety issues, if possible. Must have a valid driver’s license and have access to a reliable vehicle to travel in the different counties where participants are served. Able to operate a computer and MS Office software, including Word and Excel. Ability to work independently with minimal supervision. Responds appropriately to supervision. Ability to listen to and understand information and ideas presented through spoken words and sentences and communicate information and ideas in speaking so others will understand. Demonstrates responsible behavior, initiative, effort, and commitment toward completing assignments efficiently. Demonstrate problem-solving skills and pay attention to detail.

Education and Experience:

Bachelor’s Degree in Rehabilitation, Psychology, Education, Special Education, Mental Health Counseling, or related discipline from an accredited institution is required. 1-3 years of counseling and case management experience in a non-profit setting preferred. Experience may be considered instead of education at the discretion of the Vice President of Mission Services. Strong counseling and coaching skills. Excellent interpersonal and written communication skills (Good English grammar and punctuation). Computer literate. Excellent organization, communication, and interpersonal skills. Bilingual (English/Spanish- English/Creole) highly desirable.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving:

Identifies and resolves problems promptly; develops alternative solutions; and uses reason even when dealing with emotional topics.

Communication and Customer Services:

Ability to read, write, and communicate effectively in English. Spanish/ French-Creole is a plus but not required. Use proper terminology appropriate to the intended audience. Edits written work for spelling and grammar. Speaks clearly so others can understand. Demonstrates listening to and understanding information and ideas presented through spoken words and sentences and getting clarification.

Mathematic Skills:

Applying basic arithmetic calculations, fractions, percentages, ratios, and proportions to practical situations. Presents numerical data effectively.

Ethics:

Maintains high standards of ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior. Works with integrity and maintains confidentiality.

Planning/Organizing:

Prioritize and plan work activities, use time efficiently, and develop realistic action plans.

Job Commitment:

Accepts responsibility and demonstrates responsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.

Professionalism:

Follows all corporate and occupational safety and health policies and procedures and responds to management directions. Maintain a professional demeanor with participants, staff, and other professionals. Project a positive image of Goodwill. Reacts well under pressure and accepts responsibility for own actions. Follows through on commitments.

Work Quality:

Demonstrates accuracy, completeness, and neatness. Look for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.

Quantity of Work:

Produces the amount of work assigned by the manager in an efficient and timely manner.

Attendance/Punctuality:

Report to work as scheduled and on time and remain on the job throughout regular work hours. Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit to long hours for work when necessary to reach goals; Complete tasks on time or notify supervisor of an alternate plan.

Teamwork:

Works and interacts with others to accomplish overall group goals; solicits feedback to maximize results.

Safety and Security:

Observe safety and security procedures; Report any safety deficiency to the immediate supervisor. Uses equipment and materials properly. Knows what “Material Safety Data Sheets” are and where they are kept.

Personal Characteristic:

Dress in appropriate business attire. Professionally conduct self, takes initiative, is dependable, accurate, and takes pride in work.

Physical Demands:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, crouch, carry, push, and pull. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.