Student Coach II Position Available In Orange, Florida

Job Description:

UCF Online Connect Center:

The UCF Online Connect Center teamworks with students as advocates and guides throughout their fullyonline academic experience at UCF. Success coaches are available tohelp our students locate resources and create effective strategiesto ensure success.

The Opportunity:

The University of CentralFlorida’s (UCF) Online Connect Center is searching for multipleStudent Coach II’s. The Student Coach II is a professional positionthat provides an enhanced level of coaching support to prospectiveand current UCF Online students. Student Coach II will deliversupport for students at all program levels and will beknowledgeable in all aspects of the student experience to include:recruitment, enrollment, coaching, student services, and retention.

Working collaboratively with teams of professionals and withacademic program partners, the Student Coach II will use enhancedcoaching methodologies to develop ongoing coaching relationshipswith prospective and current UCF students to provide earlyintegration, ongoing support, degree progression, and goalcompletion.

Coaching professionals provide coaching, holisticsupport, and related student services. Student CoachingProfessionals utilize coaching methodologies and case managementstrategies to provide comprehensive and personalized support thatpromotes students’ self-advocacy, progress, and successfulcompletion of educational goals.

UCF is seeking to fill multipleroles. Candidates for this job posting will be considered foradditional vacancies in this department.

This is an Auxiliary fundedposition. Employment is subject to availability of funding and maycease at the time funding for this employment isdepleted.

Responsibilities:

Responsibilities and duties include, butare not limited to: Provides coaching to prospective, transitioning, and currentlyenrolled students. Demonstrates ability to use enhanced coaching techniques andmethodologies to successfully advance the students. Develops and implements highly proactive outreach services tocurrent students; focused on retention and success. Serves as Coach Liaison to academic program partners,committees, and leadership. Interfaces regularly with university college departments andfaculty. Ensures timely turnaround of services, meeting established unitbenchmarks, customer service standards, and key performanceindicators, while adhering to daily productivity metrics. Reports to the Directors of the UCF Online Connect Centerteam. Other tasks as assigned.

Minimum Qualifications:

Bachelor’s degree and 2+ years of relevantexperience, or a Master’s degree, or an equivalent combination ofeducation and experience pursuant to Fla. Stat. 112.219.

PreferredQualifications:

We welcome candidates with experience in any of thefollowing: Bachelor’s degree. Previous experience working at an institution of highereducation. Experience as a Student Coach. Previous Salesforce experience or a similar CRM system. The ideal candidate may possess these qualities: Ability to analyze and solve problems through criticalthinking; makes well-reasoned and timely decisions. Ability to plan and organize work, as well as handle multipletasks at the same time. Proactive attributes, takes initiative to get things donewithout prompting. Strong oral and written communication and presentationskills. Ability to work independently and collaboratively within afast-paced, team-oriented environment. Familiarity with case management models and early-alert systemsis highly desirable. Flexibility to work occasional evenings and weekends toaccommodate student needs or university events.

Additional Application Materials Required:

Please submit your resumeand a cover letter outlining your qualifications and interest inthe position.

Special Instructions to the

Applicants:

It’s crucial tocomplete the experience section of the application and attach yourresume. Incomplete applications will not be considered.

The OnlineConnect Center’s operating hours are

Monday-Friday:

7:00 am-7:00pm;

Saturday:

10:00 am-2:00 pm. The selected candidates will work40 hours per week within the operating hours, including at leastone late shift per week (9:00 am-6:00 pm or 10:00 am-7:00 pm). Thisis a hybrid role, and employees are required to work in-office atleast two days per week. Hybrid work is based on workload,university policy, and supervisor approval.

UCF is seeking to fillmultiple roles. Candidates for this job posting will be consideredfor additional vacancies in this department.

This is an Auxiliaryfunded position. Employment is subject to availability of fundingand may cease at the time funding for this employment isdepleted.

The anticipated salary range for this position is $36,841to Negotiable. The final salary will be determined based on thecandidate’s qualifications, experience, and internal equityconsiderations.

Are you ready to unleash YOUR potential?

As anext-generation public research university and Forbes-ranked topemployer in Florida, we are a community of thinkers, doers,creators, innovators, healers, and leaders striving to createbroader prosperity and help shape a better future. No matter whatyour role is, when you join Knight Nation, you’ll play an integralrole at one of the most impactful universities in the country.

You’ll be met with opportunities to connect and collaborate withtalented faculty, staff, and students across 13 colleges andmultiple campuses, engaging in impactful work that makes a positivedifference. Your time at UCF will provide you with many meaningfulopportunities to grow, you’ll work alongside talented colleagues oncomplex projects that will challenge you and help you gain newskills and you’ll have countless rewarding experiences that go wellbeyond a paycheck.

Working at UCF has its perks!

UCF offers: Benefit packages, including Medical, Dental, Vision, LifeInsurance, Flexible Spending, and Employee AssistanceProgram Paid time off, including annual and sick time off and paidholidays Retirement savings options Employee discounts, including tickets to many Orlandoattractions Education assistance Flexible work environment And more…For more benefits information, view the . Dive into our to discover the diverse selection available to you,giving you a glimpse into the benefits that together shape yourcomprehensive rewards package at UCF.Unless explicitly stated onthe job posting, it is UCF’s expectation that an employee of UCFwill reside in Florida as of the date the employmentbegins.#LI-HYBRIDDepartmentDivision of Digital Learning – Centerfor Distributed Learning (CDL)Work Schedule40 hours per week,within the hours of operation of the Online Connect Center. SeeSpecial Instructions for additional details.

Type ofAppointmentRegularExpected SalaryNegotiableJob Posting EndDate05-01-2025-12-00-AMAs a Florida public university, theUniversity of Central Florida makes all application materials andselection procedures available to the public upon request.

UCF isproud to be a smoke-free campus and an E-Verify employer.

If anaccommodation due to a disability is needed to apply for thisposition, please call 407-823-1336 or email .