Case Manager ( Coach) Position Available In Jefferson, Louisiana

Case Manager ( Coach) Volunteers of America

SELA – 3.3

Metairie, LA Job Details Estimated:

$37.2K – $47.1K a year 1 day ago Qualifications Mid-level Microsoft Office Driver’s License Supervising experience Bachelor’s degree Communication skills Full Job Description

JOB SUMMARY

Reporting to the Program Director, this position is responsible for providing case management services to participants ages 14-18 years old. This position is responsible for recruiting, conducting assessments, enrolling, and securing resources for participants. This position is responsible for managing the process of service delivery from enrollment to goal achievement to participants ensuring that quality outcomes are achieved through advocacy and well-established rapport with persons served.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assist participants to develop and coordinate Individual Program Plan and Individual Career Plan. Documents services and ensures that records are completed according to established policies and procedures. Implements initial informational gathering and assist participants in assessing and evaluating goals and or training goals for their Individual Program and Career Plans. Coach and encourage youth participation through employment, education, and career progression. Counsels’ participant on personal, financial, employment behavioral, crisis, substance abuse, educational and training matters. Conducts on site visits to prisons, detention centers, participant’s home and work locations for monitoring and support to record their progress. Help participant build positive social networks through service-learning projects. Work closely with corrections officer and courts to advocate and provide support to participant within due process. Must have general knowledge of the criminal justice system. Be able to assist participants with completing documents as it relates to judiciary procedures such as expungements and diversion program. Participate in program related trainings and other training programs as required. Keep supervisory staff apprised of gaps in services available and assist in services needed for client’s success. Prepare required reports, surveys and documentation as required by funders and program. Cultivate and sustain professional relationships with the frontline staff of partner agencies. Maintain caseload with accuracy and professionalism. Be able to assess and document needs through one-on-one meetings with participant. Must have the ability to handle multiple priorities simultaneously. Must be able to establish and develop partnerships with local community agencies. Perform other duties as assigned.

SUPERVISORY DUTIES

None

KNOWLEDGE, SKILLS, AND ABILITIES

This position requires knowledge, skills, and abilities equivalent to: Bachelor’s degree level. Preferably in Human Services or Criminal Justice and two (2) years of direct service experience. The ability to communicate with individuals from diverse backgrounds and the ability to adapt to working effectively in high stress and fast paced environments. Proficient in Microsoft Office 365 and excellent verbal and written communication skills. Demonstrated knowledge of the criminal justice system, human behavior, and social work skills are preferred. Incumbent must have the ability to work with individuals with a criminal history. Ability to function as part of the team and willingness to be responsive to the needs of the target population.

SPECIAL REQUIREMENTS

Must have: Current driver’s license issue by the state of residence Current Vehicle Inspection decal Current vehicle Insurance Current vehicle registration in state of residence Satisfactory Motor Vehicle Report Must be able to pass a criminal history investigation Be able to obtain Cardiopulmonary Resuscitation, First Aid Certifications

WORKING CONDITIONS

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working in normal office environment interacting with staff, participants, and outside agencies, prison personnel, and inside of the participants’ home. The working conditions may be subjected to multiple interruptions throughout the workday. While performing duties of this job the employee is frequently required to sit, stand, walk, use hands to finger, handle or feel and talk to hear, or carry light training materials and /or equipment. The employee is occasionally required to lift-up to 25 pounds when preparing/transferring training materials and equipment. Visual acuity is necessary to operate computers, audiovisual and other digital equipment.

PHYSICAL REQUIREMENTS

Work is primary performed while sitting at a desk, standing while training and driving to resident or meeting place of the participant.