Coordinator of Administrative Services and Case Management Position Available In Lincoln, Louisiana

Thank you for your interest in employment with Louisiana Tech University. The Coordinator of Administrative Services and Case Management performs clerical work in Counseling Services. The employee is accountable for executing clerical and secretarial tasks, encompassing fundamental administrative procedures, record maintenance, phone answering, appointment scheduling, and various general responsibilities. Administrative Services (50%) Utilize Titanium Scheduler to provide administrative support to the staff within Counseling Services, including assistance with preparing reports and presentations, filing, answering phones, scheduling, office supply management, and event and program needs. Sets objectives and accomplishes them without need for frequent follow-up. Participate in the processing of mail; receive, sort and distribute incoming and outgoing correspondence for Counseling Services. Ensure compliance with confidentiality standards. Serves as a liaison between staff and students, notifying students of various requirements, initial appointments, and changes in meeting schedules. Maintains all databases (e.g., Titanium) and calendars, including licensure/CEU requirements and deadlines. Represents office in contact with on- and off-campus individuals, offices, and organizations, including students, administration, prospective students, parents, alumni, and others. Greet and welcomes all guests in Counseling Services in a respectful and professional manner. Provide administrative support for all clinical providers in Counseling Services Requisitions materials and supplies. Investigates and arranges travel plans, including airline tickets, hotel reservations, rental cars, and other related support. Maintain cleanliness and organization of the reception area, waiting rooms, and other common areas. Ensuring the reception area is welcoming and comfortable for clients, managing aspects such as background music, reading materials, temperature control, etc. Ensure that Counseling Services is always compliant with the local laws, regulations, and code of ethics. Address minor technical issues, such as problems with the computer system or telephone lines. If additional support is required, contact appropriate resources. Supervise Student Assistants. Case Management (30%) Assist students with mental health services coordination and needs, including, but not limited to, referral to community resources and facilitate access to care. Keep track of client progress. Regularly update client files with case notes, treatment plans, and any changes in the client’s circumstances. Schedule and coordinate appointments for case discussions between the client and the counselor or among counseling team members. Prepare case reports for counselors or management, presenting a clear overview of client progress, problems, and proposed solutions. Ensure all case management activities adhere to counseling ethics, confidentiality guidelines, and legal regulations. Communicate effectively with clients, counseling staff, and other parties involved in the case, maintaining a professional and empathetic approach. Proactively identify potential issues that could impact the client’s progress and discuss with management or the counseling team to develop solutions. Provide case management to students to adhere to Counseling Services policy. Provide clinical bridging services for clients partnering with Primary Care Physicians and other external partners. Work closely with the counseling team, contributing to the development and implementation of treatment plans. Communicates with staff, parents, families, or designated emergency contacts regarding emergencies, including hospitalizations and other crises, to help facilitate student success on campus, or transition back to campus if possible, when issues are appropriately resolved. Provide statistics and analysis of Counseling Services monthly to the Director. Administrative Assistant to the Director of Counseling Services (20%) Support the Director of day-to-day budget responsibilities, making administrative decisions in the absence. Collect and compile budgetary data for monitoring funds and keeping the department abreast of any policy changes. Actively support and assist in the planning and implementation of activities and programs that are functions of Counseling Services as guided by the Director. A minimum of a Bachelor’s degree is required. Experience in administrative/clerical capacity involving public contact with responsibilities requiring tact and confidentiality desired. Essential Functions of Job Skilled in excellent customer service and interpersonal relationships with diverse populations. Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume. Ability to use computer applications and enterprise systems, including proficiency with word processing, spreadsheet, Titanium Scheduler, Work Day and presentation software. Proficiency in maintaining confidential records. Comfortable with organizing, scheduling, and coordination of clinical duties. Computer skills, specifically in website, social media, and creative software. Emotional stability. Please attach resume, cover letter, and graduate transcript to the application. Please direct questions to Dr. Ashley Owen, Director of Counseling Services at counseling@latech.edu. Proposed salary $36,000.00. Louisiana Tech is an Equal Opportunity/Affirmative Action/ADA Employer and places a high priority on the creation of an environment supportive of ethnic minorities, women, veterans, and persons with disabilities.

Posting Close Date:

This position will remain open until filled.

Please Note:

Applications must be completed by 11:59 p.m. on the Job Closing Date to ensure consideration. Note to

Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the Louisiana Tech University may be required to demonstrate the ability to perform job-related tasks. Louisiana Tech offers students an unparalleled educational experience in its 79 undergraduate majors, 32 master’s degree programs, and nine doctoral programs. Founded in 1894, the University has been recognized as one of America’s Top Colleges in Forbes and as the No. 1 college in the state of Louisiana for value in Kiplinger’s. The University has been ranked as a Top Tier research university in US News and World Report for 10 years, and is the only university in the state of Louisiana to be recognized in the Times Higher Education (THE) 2020 University Impact Rankings for its commitment to sustainable development. The University has a history of and commitment to creating programs that are the first in their fields, like biomedical and cyber engineering. Louisiana Tech’s partnerships with business, government and the military help create both academic programs and job development in the I-20 Cyber Corridor. Louisiana Tech is an economic driver for our region and state, and our campus is a home for new and growing enterprises. This connection to innovation impacts our academic programs and provides job opportunities for our students in fields like cybersecurity and engineering. The traditional core campus of approximately 280 acres connects with the Enterprise Campus, a home for new and growing enterprises and to the heart of Ruston. Louisiana Tech and the City of Ruston continue to work hand in hand to create a healthier and more environmentally responsible community by developing safe pedestrian paths, lighting, sustainable landscaping, bicycle paths and more. Louisiana Tech University adheres to the equal opportunity provisions of federal and civil rights laws, and does not discriminate on the basis of race, color, national origin, religion, age, sex, sexual orientation, marital status or disability. Louisiana Tech University is a SAME agency. Mortissa Harvey –

Title IX Coordinator Office Location:

Wyly Tower 1536

Phone:

318.257.5911

Email:

mharvey@latech.edu