Student Success Specialist Position Available In Suffolk, Massachusetts

Supervisor:

Director of Incumbent Worker Services Date posted: June 9,2025

Location:

Hybrid (including in-person at our Training Centers) Inthis job you will: Recruit and engage tutors, mock interviewers, andclassroom assistants, through platforms like social media, volunteerwebsites, and internal networks. Provide orientation, training, andongoing support to volunteers, ensuring they are well-matched withlearners and set up for success. Collaborate with the BEST team toidentify program needs and develop resources to support students andvolunteers. Track and document students? progress using evaluations,attendance records, and case logs while producing reports on programengagement and impact. Gather feedback to continuously improve thestudent experience and the program?s effectiveness. Refer students toresources such as English and skills training classes, public benefitslike SNAP, and financial coaching to support their goals. You?ll play avital role in ensuring both students and volunteers have a positive andimpactful experience with BEST!

All BEST staff members:

Accuratelycapture and enter client and service delivery data into our Salesforcedatabase in a timely manner. Develop strong working relationships withcolleagues and external partners, and participate in meetings to fosterthese relationships. Communicate effectively with colleagues, clients,and partners. Is this opportunity right for you?

We are looking forpeople who:

Demonstrate respect for and experience with bridgingdifferences in language, culture, race, religion, citizenship, gender,and sexual orientation, and do not discriminate on the basis of income,immigration status, or disability. Understand and follow confidentialitypractices regarding clients and colleagues. Have advanced Englishlanguage skills, both spoken and written. Are able to work in a hybridwork environment. Staff members are expected to attend in-personinternal/external meetings and in-person classes and events, asrequired. Have strong tech skills and are comfortable using and/orlearning how to use technology applications and platforms.

Bonus if you:

Have tutoring/teaching experience Have experience using a database Haveexperience in the hospitality industry and/or workforce developmentSpeak a second language Salary and Benefits BEST offers competitivesalaries and 100% employer-paid benefits. Benefits-eligible employeesreceive paid time off (vacation, personal, sick, and thirteen holidays)and a monthly cellphone allowance. Our benefits include healthcare,pension, Delta Dental, Davis Vision, an employee assistance plan, lifeinsurance, short-term disability, accidental death and dismembermentinsurance, legal services, and a first-time homebuyer loan. In addition,we offer a non-matching 401K plan managed through ADP. There is awaiting period before employees are eligible to access benefits. This isa part-time position at 20 hours per week, with an hourly rate of$30.20 and eligibility for benefits. Please send your resume and letterof interest to: GetInvolved@BESThtc.org. MA residency is required.